Hello All, We are doing an integration of Service now with an external platform using REST API script. If a form is submitted on the external platform then RITM ticket is created on service now. We are sending attachments from the external platform ...
Hello expert, I am not expected like this from community, I am trying to find resolution from last week but not satisficed. How can replicate a record from one instance to another via rest integration but sys_id should be same between instance. Than...
Hi, I have set up a integration between Azure AD and ServiceNow where AD groups and users are now being populated in my ServiceNow instance. I would now like to set up automatic provisioning of users to AD Groups via a Catalog Item in ServiceNow usi...
We need to get the group members and group owner from Azure AD to ServiceNow, currently have 2 flows. 1)Using "Is user owns group" action to get group owner but due to large amount of user records in Azure AD, in flow it shows internal server erro...
We were using the out of the box Service Portal>Widgets>Header Menu, which has two menu items: My Tickets and My Surveys and hides them unless >0. I was asked to always show My Tickets. To do so, I did the following: 1. Go to Service Portal>Widgets>H...
Hello Team,When I am running Import set on loaded 20 records. data is not getting transformed as well as no error in transform history. As well as import set state is also changed to "Test"."Coalesce" is already on on one fieldAny suggestion what wen...
Hello, I have the following use case and I need to get over a problem which I explain below. One of the business unit is trying to impement 4 eyes principle for one of their process. Here where I am struggling. 1) Task 1 is assigned to Group A. The...
Hi All,I am working on a workflow, as per the configuration of workflow if first catalog task state becomes closed complete then another task will be created.So there are mainly 2 catalog tasks are going to be created, there is a requirement for me i...
Hi Folks If the user is from US or Canada, the users should be able to order A new Line only and A new line with Device If the user is from rest of the countries, the Request Type should be defaulted to "New Line only" and should be read-only. I h...
I have a requirement , where I have one tab in my related list as key and number , I want to make those two fields in my related list as read only .. how can I achieve it ? Note : I dont want to make the fields in the table as ready only , I want to ...
Hi! We've got an already worked on UI Action that copies change requests (not OOTB one) and there's this weird bug when we save the copied CR it'll always save it's type as Standard no matter what is the copied CR type is. This is the UI Actions code...
I want to validate if a specific file is attached while creating a catalog item. For Example I want to upload a excel file containing list of users and their details on the time of catalog item creation. For this I have done the following things: Cr...
If anyone have worked on the requirement where we need to create a Incident via REST API by referencing Incident template.
Hi Everyone, Once a RITM is raised for a user email notification is triggering to different user. This issue is occurring for a single user all other users getting the email notification as configured.eg: Requested for user is SHYAM with email id shy...
Hi All,Actually i want send a email notification to Author that Whenever a knowledge article reaches 60, 30 or 14 days before expiry date? please help me to achieve to this ThanksDeepika
