Can some one help me out I want to check how many email notifications are generating for Incident
Hi,Can some one help me out I want to check how many email notifications are generating for Incident. Please explain by using the Navigation. Thanks,
Forum Posts
Hyper link added to variable in change form
Hi all . I have a variable in in change form, it is a string , but below the variable need to populate the hyperlink like www.gooogle.com How can achieve this
Service Portal widget is not displaying the user name.
Hi Team,We have developed the chat functionality for one of our customer. Whenever, the chat being started instead of user name its showing customer. For instance, if i test with chat its not displaying my name and resulting with customer as naming. ...
I have created Record producer but i am not able to see the same into Service portal
Hi, I have created Record producer but i am not able to see the same into Service portal.I have checked all the portal settings and all please help me out the troubleshooting steps for the same. Thanks,
Resolved! Need to populate the data in the incident after submitting the record producer
Hello Everyone,I have a record producer(incident table), after submitting the form incident will get submitted. In the incident, I have a field as Service(reference - cmdb_ci_service_business) currently it is empty where I need to populate the data w...
Resolved! unable to post on api explorer : Security constraints prevent ordering of Item
i am using admin account and i have even tried using another account using impersonate function and same error . even postman i am getting the same error { "error": { "message": "Security constraints prevent ordering of Item", "detail": ""...
Variables options
Hi All,Can someone please help me on the below query.In the above screenshot if i select Snapshot of VM Servers the table will be visible. before submitting the form if i want to change the options, i am able to see the old option table data after re...
other than using id badge is it possible for user to check in using serial number of the laptop ?
other than using id badge is it possible for user to check in using serial number of the laptop ?
How can I create a report on how our tickets are being assigned?
Hello, I am a new ServiceNow Admin and have been tasked with pulling information on how our Incident and Change Request tickets are being assigned. Since it uses hard coded routing logic my job is to shed some light on the process.What would be the b...
Additional comments is not the deafult in 'sc_req_item'
Hi all,The Work notes in the 'sc_req_item' tickets are now the default instead of the 'Additional comments.Does anyone know how can I make the Additional comments the default for every 'sc_req_item' ticket?Thanks!
Resolved! How to configure fields in UI builder Form
Hi Team, How to edit fields sidebar in UI builder form
Resolved! Error message when the checkbox is false
Hi All, Can someone please help me on the below query.In the options checkbox i don't want to be mandatory, but when checkbox is false need to thrown an error message to select the checkbox. function onSubmit() {var application = g_form.getValue('app...
catalog item was taking long time to load in the service portal.
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Resolved! How to push new values to a list (glide_list) type field on a table using flow designer action/script without removing the existing values?
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
Resolved! Why does the updated date not change after sending an email from within the incident?
Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
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