Hi,In portal once I click on the incident it is not opening which means incident is not opened. In the below screenshot if i click on "My Open Incidents" If i click any incident it is not opening. Nothing is coming up if i click on any incident. T...
Hi,I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets" if i click it it is redirecting to the below page. If i click on "All Tickets" if i click on any tab which is highlighted above screen then it is moving ...
Hi , my requirement is In Problem Management if configuration item is *ANNIE-IBM make priority is high , achieve this by using UI Policy . I have tried , I am attatching the screenshot , please correct me where I am wrong
Hi Team, Can you please help me to get working curl for sn_chg_rest/change/standard/{standard_change_template_id} API?I need to create standard change request by using Standart template through API
Hi All, On a catalog date variable i want to allow only past dates not today date or future date. how we can do using the UI polices.
Hi,In portal I want to change the color of the each catalog item to green, how can we configure?Any possibility to modify single place please suggest how can configure it? Thanks
Hi,I am having a sys id i want to know what it is exactly record or user or incident or something else. how to check the same please help me out with the steps. Thanks,
Hi , I see SRA classification and Risk assessment tabs in the variable section when user is raising the request from the catalog item and after some time it is getting disappeared, Also i could see in the form layout and saw two fields are present...
For change Record, Trigger a approval notification when Inside Blackout Window record inserted in normal change recordFor examplewe have two approval notifications "A" and "B"."A" approval notification should trigger when Inside Blackout Window recor...
We do have customized change where we have one 3 workflows one is main flow in side it we are calling remaining 2 flows.This is main flow:Once the change state is proposed we are calling approval workflowapproval flow : Once it was completed successf...
I am receiving below error message while adding a new field on the Incident table. Does anybody have any idea why I am getting this error?
Hi,I have Issue location field in the incident form i want to keep that field Non-mandatory in the incident form. It is not mandatory via dictionary level it is not mandatory still i can see it is mandatory in the incident form. Please help me out ...
Hi all,I have a requirement to translate the notification preferences widget in the csm portal, I have tried with changing the dictionary type to translated text and it is working fine, but as the dictionary is ootb, I want to make in alternate metho...
Hello Team, I am adding manual group approval for specific catalog item on RITM level and If one of the team member approves and other should no longer required. Could you please suggest here. Thanks,Srinath.
Hello we are moving to a new schedule next month and I have one shift that overlaps by an hour. I planned to create a new schedule for that 8-hour window but I wanted to know if there is an easier way. Is there a way to edit a single shift without ch...
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