Edit Form Layout not working

tomcamish
Kilo Contributor

Hi All,

I have a bit of an odd issue going on here.

I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.

If i right click at the top of the form and go to Configure - Form Layout the slushbucket screen looks like the screen shot below:

screenshot.png

If i go to Configure - Form Design I can see all the fields down the left hand side and can drop them onto the designer, however when I click "Save", they all disappear and the form remains blank.

I have checked the permissions on the Incident table - there are only 4 acces controls active which are read, write, create and delete, none of which are specific to any role (note that I am logged in as a user with admin and security_admin roles).

I have also looked in the Client Scripts and Business Rules, and can't find any that relate to the Incident table which would do this.

This is the only table effected as I can configure the form fine in Problem, Change etc.

Any ideas would be gratefully received - it's doing my head in.

Many thanks.

EDIT:

Instead of trying to create a view from within the form designer, I went into System UI - Views and created one from in there, adding the table "incident" under the "forms" list, went back to my currently blank creation page and switched to that view - it was already populated with some fields and the slushbucket and form designer work fine.

So although this is working now, has anyone experienced this before? I'm wondering if my other views don't look at a table so don't know what fields are available?

Message was edited by: Tom Camish

3 REPLIES 3

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I don't know that I can give you any specifics, but I have seen some strange issues around views and form layout before where I end up having to delete old views and create new ones. In my experience it seems to happen more often if you've imported an update set from an external instance such as share.


d_cammack
Tera Guru

Hello Tom,


I have seen this happen after committing an update set that has form changes.   I have made it a habit to remove such items from an update set and manually add the field after committing the update with the corresponding dictionary entries.



Thanks,
David


mmm2015
Kilo Explorer

I have the same issue.



All Fields are present in dictionary, but personalize form layout shows up empty.