Performing updates to multiple incidents - making field mandatory

[mint]

Hi,

I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".

The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki

1. Select the check box beside each incident to be closed.
2. Right-click the list header and select Update Selected. --> a look-alike incident form appears
3. Set the State to Closed and enter info into relevant fields
4. Click Update.

However, I want to make some fields to be mandatory, such as Closed note field.

For normal incident form, this field has already been set to become mandatory when the state Closed is chosen. But it does not apply to the case of updating multiple incidents.

Can anyone suggest how to do the field mandatory on the form for updating multiple incidents?

Thank you and regards,

Mint

[Chuck Tomasi · Accepted solution]

Hi Mint,

The mandatory fields in the case you mentioned are done with UI policies. These are only observed on the form and not the list. There are a couple options.

• Use list v3 (available in Helsinki and higher)
• It may be possible to create a Data policy from the UI policy (available since Calgary or Dublin if memory serves.)
• If you cannot convert, you can always create a Data Policy with the same parameters as a UI policy

Convert a UI policy to a data policy

Creating a UI Policy - ServiceNow Wiki

[Chuck Tomasi]

FYI - this thread sums up the differences well.

What is the difference between UI policy and data policy?

Short version: A UI policy is a client side construct and a data policy is server side.

[mint]

Thank you Chuck.

Now it can be done with Data Policy.

[Chuck Tomasi]

Doing my very late night "happy dance". I'm glad you got it figured out. Thank you for participating in the community.