ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Requirements gathering to request order or request forms

Hello,I am trying to gather requirements for different types of request forms. What is the basic way of going about it so that I am sure that I have all the requirements.A back story . This client has a list of many requests they want forms built out...

Olly27 by Tera Contributor
  • 631 Views
  • 3 replies
  • 2 helpfuls

Resolved! Alert Message

Hi All, There is one task that the table name 'Exception' in  that table i created one list field named as VITs and it refer to the another table name 'sn_vul_vulnerable_item' in that table form i created one choice field named as Reopened and the va...

satyamc by Tera Expert
  • 356 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to check the transaction time to load the related list

Hi all,  We have configured many Sections in related lists and we wanted to know what the time is taken for each section to load, so to remove that particular table from the related list. Can someone help how to check this. Please see below pic what ...

Chaiatnya_1-1741721069073.png
Chaiatnya by Tera Contributor
  • 632 Views
  • 3 replies
  • 0 helpfuls

Resolved! Custom field creation for priority

Hello Community,We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration. What would be the best practic...

Resolved! How to restrict a date & time field using business rule

In Change Management, we want to restrict a date & time field named 'start_date' so that users can only select dates after a specific date and time.For example:- If a user submits a change request on Thursday or Friday, the 'start_date' variable shou...

Resolved! Need to remove inactive users from active reports

Hello team,I have active schedule email reports and now i want to check all active reports recipients and if any of the user under schedule report is inactive I need to remove them. What is the best approach to do that because manually open each sche...

maddamsetti by Tera Contributor
  • 503 Views
  • 2 replies
  • 1 helpfuls

CIM records - Strategies, Goals - Portfolio Mgmt and CIMs

In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...

Resolved! How to trigger scheduled job of get api from ui action in list view

Hi,I am getting records from another instance and storing in custom table using GET Api in scheduled job and set it to run in every 60mins. I want a ui action to be created in list view of custom table so user can click on the button to get the updat...

Kumar147 by Tera Contributor
  • 883 Views
  • 13 replies
  • 1 helpfuls

Resolved! Tracking domains as CIs

Has anyone setup recording/managing domain names for your organization within the CMDB? As a university, we have a lot of these and we want to look into tracking them and integrating them into the change management process.I looked the other day and ...

Earl L by Mega Guru
  • 5967 Views
  • 16 replies
  • 7 helpfuls

Workflow

Hi All, I have created the change task and one peer review task is created and it was closed. As per the behavior change state will be Assess. but the flow was stuck here only. 

PadminiY_0-1741782600316.png

Resolved! Assignment group and assign to

How does ServiceNow ensure that the available options in the 'Assigned to' field in the 'Incident' table depend on the selection made in the 'Assignment group' field?I checked the Dictionary Overrides for the 'Assigned to' field in the 'Incident' tab...

marwel84 by Tera Contributor
  • 1190 Views
  • 4 replies
  • 4 helpfuls