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Resolved! ATF - Can we change the form view through ATF

I am trying to change the Incident form view, for a particular user group though ATF. Manually I can change the Form view to Default view, Self service or Service Portal. But through ATF, i am unable to fetch the Form view nor change the form view. C...

Mahesh51 by Giga Contributor
  • 2368 Views
  • 6 replies
  • 3 helpfuls

Using Document ID field

Hi folks -  I've a use case where I want to be able to relate a particular "Any" Service Now record (i.e a specific sys_id on any table) I discovered that this can be acheived by adding a field of type DocumentID on the table. Wiki provides informati...

Resolved! Change request processing

Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks

clacroix by Tera Contributor
  • 323 Views
  • 1 replies
  • 1 helpfuls

Resolved! is it a bug? for GlideDateTime.subtract

for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...

Chris45 by ServiceNow Employee
  • 1034 Views
  • 10 replies
  • 1 helpfuls

Getting the value of assignment group in a script include

Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...

RonAlmog by Tera Contributor
  • 355 Views
  • 1 replies
  • 0 helpfuls

business_duration field - how is it set?

Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance  /Tommy

Resolved! A list field shows sys ids instead of actual values

Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...

RonAlmog by Tera Contributor
  • 2355 Views
  • 21 replies
  • 1 helpfuls

add parent record

 I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for  u_exception_request  record.or u_exception_request record --> related list --> add this RITM  var excption = new GlideRecord("u_exce...

Sweta24 by Tera Contributor
  • 343 Views
  • 1 replies
  • 0 helpfuls

Update Variable value for RITM

Hi All,I need to write a before business ruleI need to apply certain condition based on RITM which are1.Catalog Item should be "abc" for the associate RITM2. if anyone tries to update the value of the variable present in the RITM through variable (sc...

Configure Global search in Now Mobile

@Ankur Bawiskar  / @Manmohan K @Amit Gujarathi @Community Alums  /Anyone please Help me How can I configure global search for Servicenow Mobilewhat ever keyword i type in global search for example if i type - INC it should list of incidents available...

ARAVIND22 by Tera Contributor
  • 293 Views
  • 1 replies
  • 0 helpfuls

Resolved! remove Delete from related list "Action on selected rows"

On change request I have a related list that is a m2m relationship to a custom table. How can I disable Delete option to all users from the "Action on selected rows". I tried to use ACL but restricting delete is disabling the removal of the related r...

samadam by Kilo Sage
  • 1219 Views
  • 5 replies
  • 0 helpfuls