Knowledge
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
Forum Posts
Resolved! Catalog client script to clear location
For catalog items, we have a variable set that includes location with a default of javascript:gs.getUser().getLocation(). We have traveling staff with multiple locations and would like this cleared on load for them so they are forced to select ...
Resolved! Create Follow-Up when there are Additional Comments on Closed RITMs
Hello,I've been tasked with creating an incident ticket when a closed RITM receives an additional comment. I created a flow to help satisfy this request as follows:Trigger - UpdatedTable - sc_request (sc_request_item was not available)condition: addi...
Importing bulk knowledge articles
how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the proc...
Search Knowledge Button on Tasks but not Incident?
Looking for some insight on this please. The Search Knowledge button is an excellent feature when dealing with Tasks as it seems like it grabs the whole article html and posts that so the person would receive an email with that in. Does the same feat...
Sort @Mention user list to be most recent on top?
We have a lot of employees at our company and when using the @mention feature it shows everyone alphabetical. Is it possible to write a business rule to run for mention on the sys_user list to show recent selections on top? Thanks!
Admin fields on catalog item for reporting out?
In our previous request system we had administrative fields on the catalog items allowing us to report on the items once completed. It seems like ServiceNow does not work in this same manner so what is everyone using to do this? For example we have a...
Variable Sync from task to ritm
Lets say, I have a variable called "TEST 1" in RITM and hidden but the same variable is also present in task and visible on the form.Now I am trying to update the TEST 1 variable with dropdown as "yes" and saved the form. I am going back to the reque...
HTML/JavaScript Codetag Properties
Hey community,Has anybody been able to properly identify the implications/risks involved with enabling the following two properties? Specifically focusing on the first one which focuses on HTML embedding according to ServiceNow documentation. glide.u...
SSO Login
Hi Team, Recently we have implemented Azure SSO integration for ServiceNow. The users were able to login. But when user tries to login to instance the next day,its asking to enter the credentials again.Any reason why it is asking to enter the credent...
Transaction Cancelled in flow designer
Hi Team, I am experiencing a challenge with Flow Designer. We have created a flow that includes several sub-flows and actions, and it runs from Script Includes.The code and design are the same in both Dev and PROD environments, but in PROD, when we r...
CTASKS missing Change request
Hi, recently we discovered a few CTASKS that dont have a change request linked to it (anymore) , when you click on the info button behind change request it says no preview available.i checked the xml of the CTASK and it shows me this "<change_request...
Where to find events for notifications
Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide. We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is...
I am getting ATF failure without reason suddenly it is failing at the approval step
Hi,I am getting ATF failure without reason suddenly it is failing at the approval step.Please help me out why i am getting this issue and i don't see the reason as well i have clicked on all errors.Add all errors to warning listAdd all errors to igno...
Parent Group - What is the purpose of it?
Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...
