We’ve set up a survey that triggers upon the completion of an RITM. However, we don’t want the survey to be sent to agents within the department. We’re currently using the query below, but the survey is still being sent to users with the itil role. W...
Hi Everyone I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item.Challenge: • Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com). • T...
Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...
Hi Community,I’m facing an issue while exporting a report on Email using Data Visualization in Excel format from ServiceNow. The report has more than 18,000 records, but instead of downloading an Excel file, it generates a PDF with the following erro...
Hi Community, I am trying to connect to a mailbox from ServiceNow. I have the oAuth configured. But I am not how to authorize the access? I do not have the mailbox password as it is a Shared Mailbox.
Hello Everyone! I have created a string field called Cancel Reason. Anything that is entered in this field should appear in the ticket frontend, which is typically how our comments and close notes function in the Activity Stream of the front-end tick...
Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...
Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave
Hi folks, I'm trying to access more than one branch after a decision table choice. I have one case in the decision table that should trigger 3 different results and access 3 different branches, not just one. I set Execution to "Run All Decisions th...
Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...
Does anyone know of a plug in or report that would list on-call staff from all (or a subset) of Assignment Groups--preferably in a calendar format?
Hi everyone I have a requirement where I have to copy field value of one table to another table via flowExample:There are two tables, table 1: alm_hardware and table 2:sn_intune_device, both have similar serial number, now I have to copy enrolled dat...
Good afternoon.!A notification is not triggering whenever a user self-assigns a ticket to himself but will trigger when assigned to someone else.What might be the issue?For INC, it works, but for SCTASK, it does not work., although the same condition...
Hi Team,In our project, we see that the sys_attachment table is growing rapidly because attachments are being copied from the RITM record to the related SCTASK.We now have a requirement where:Attachments should not be copied from RITM to SCTASK.Attac...
HI CommunityI was trying to set a multiple level approval for emergency change request to at Authorize state. e.g. after the assignment group manager approval and then CAB approval. After CAB approved move the change request to Scheduled state. In t...