Resolved! Sample Project Plans
Does anyone have sample implementation project plans?
Forum Posts
Dashboard interactive filter checkbox is not showing
Hi All, We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes but currently it is not showing.
Change process not showing stages properly
Hi Team, We have Process Flow for change request. We have defined several flow formatters and given view conditions. But still stages are showing for invalid conditions as well. This has to be visible for standard, normal and Expedited, but the stage...
Popup Confirmation upon login
Hello, we have a requirement to show a Terms and Conditions popup upon each login. I believe the previous developer used the information contained at https://www.servicenow.com/community/developer-articles/create-a-popup-message-on-login/ta-p/2305530...
link on the incident form based on condition
Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...
Resolved! How to remove Request automatically approved for total price <= $1000 from Reqeust
Hi All, whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000. I checked the workflow and set value is not set there. How Can I remove this?
where to customize ,out of the box TASK SLA's related list which is present on Incident form.
Hi Everyone, I have a requirement to appear incident task sla's on the out of the box Task SLA's related list .Where could I find this option to customize this requirement.Please help me on this . Thanks,Amulya P
Standard change
Hi,I need a clarification regarding standard change templates.Actually, Users with the ITIL role can view the list of available standard changes and submit change requests.So, who can be able to create standard change templates and who can be able to...
Resolved! How we can create 5 incident tasks through a record producer.
How we can create 5 incident tasks through a record producer.
HTML field editor
When a user right-clicks on a HTML field within a record, can we configure more options (like text color, text format...some tool bar options) in context menu. Instead, only link
Trigger Robust Transform Map on Record Insert
Hi Team,I’m working on a use case where I need to insert a record into a staging table, and then automatically execute a Robust Transform Map when the record is inserted.The reason for using a Robust Transform Map is that I need to perform operations...
Resolved! If any group is not having user then for group approval then workflow need to stuck over their
If any group is not having user then for group approval then workflow need to stuck over their but it is approving my request directly can you please help me in this scenario .... I am using advance option to assign group using this script answer = [...
Issue with Adding an Outlook Group Email to CC Field in ServiceNow Email Notification
Hi all,I’m trying to add an Outlook group email to the CC field in a ServiceNow email notification. The email logs show the group email is added, but when I check Outlook, the CC field is empty, and only the "To" field appears. Any ideas on why this ...
Resolved! I want to manage the visibility of catalog items only to the subscribers to the Service Offerings
I would like to show the catalog items to the users who subscribed to the Service Offerings. Let's say On the service_offering table, there is a service offering called "SAP Retail " and Abel was added to the Subscribed by user related list and there...
Flow based on variables for Service Catalog RITM
Hello Team, I have an issue related to flow. Help me to achieve this.Once a request submitted, and RITM gets created. We have two variables:(check box)1) request approval2) Approval not required So, after ritm gets created, and if a user checks- "req...
