Editing fields in ServiceNow Agent App

[Chris Welch1]

Hi Everyone,

Previously we used the old ServiceNow Classic app which was good in some areas and poor in others. So I have been testing the ServiceNow Agent App and I like the look of it, but things like dashboards and certain fields from the incident management screen (using ITSM Mobile agent plugin), are missing.

So my question is whether or not it is possible to edit the fields that are editable/shown in the incident screen on the Agent app or not?

Kind Regards

Chris Welch

[Aman Kumar S]

Hey,

DId you try using 3-dot icon on top to edit the inc form,

below article shares the same:

https://community.servicenow.com/community?id=community_question&sys_id=fe48ce44db7677404819fb2439961985