I am working on the Naming Convention for Groups in a new ServiceNow instance in my company. About the Groups structure, which are the best practices to define: * Escalation level for a Group, (is this a field or attribute of a group?, should I defin...
Hi All, What is best practice for managing user accounts are used by the system ? At minimum, I need to change the password every 90 days per our company's policy. soap.guest bm.scheduler instance.sec.user ml_report.user sharedservice.worker ml.admin...
When an incident task is created then I need to make some fields[one field named test] readonly on incident...how can I achieve it? and one more condition is.... the same field I had in incident task....even though incident having readonly..if I upda...
Is there somewhere I can check to see what SNOW modules we licensed? I need find out as soon as possible. Please
In Service Catalog module under Self-Service Application, when a category is selected there will be a preview option available for each catalog item. How can we disable and enable the preview option. If it is a property can i know what it is please. ...
As an snc_read_only user, I would like to personalize the column list on any list screen. Can you please suggest on how it can be achieved.
We are running SLA's in our environment, how can I exclude SLA's for attaching to certain Incident tickets?
I need to use the values from a MRVS, from a RITM, in a Flow, to write the values to a Service Catalog Task. I have 4 MRVS with 2 variables each.
I am trying to import knowledge articles using excel. However the article body text keeps getting cut off. How do I fix this.
I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000 ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...
Hi All, I have imported data into a table 7 days ago. I see that data is missing now. Table has become empty. I understand that there will be schedule cleanup for import sets once in a wee. but that is to delete the import set information not the dat...
I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable: user1 (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2. (us...
I'm trying to figure out how to change the priority field in a request record, when filling out a service catalog item? I know it's possible, just not sure how to go about it. I want to be able to allow our customers to set the priority based upon wh...
Hi Everyone, We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script. Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...
How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...
