effect of adding a new child holiday schedule to a main SLA schedule on tickets with running SLA's

[Nagender_G]

Hello All,

We have a requirement to add a new holiday schedule. The expectation is to stop the SLA's from running on the holiday on all existing tickets. If we add a child holiday calendar schedule to the main SLA schedule today, will it stop the SLA on all the running tickets which are in already in open state on the Holiday(3 days after)? or it will take only effect on incidents created after the holiday schedule is added? please suggest.

Thanks,

Nagender

[Nagender_G]

You are absolutely right. Thank you very much. I kind of overlooked breach time.