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Resolved! How would I remove "Unsubscribe" link from notifications?

Hi, I'm editing OOTB notification sent to caller when the incident is closed. I need to remove "Unsubscribe" link from the template. However, "Notification Preference" link should remain?    How do I accomplish this?

G Balaji by Kilo Guru
  • 5583 Views
  • 4 replies
  • 5 helpfuls

Transform status showing pending in Staging table

Hi,   I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...

SLA retoractive start when the Priority changes

Hi,   I'm defining SLAs with the following start conditions, "Priority" is "1-Critical" AND "Assignment group" is "Service Desk" I need to enable retroactive start if the Priority changes and disable retroactive start if the assignment group changes....

G Balaji by Kilo Guru
  • 1540 Views
  • 3 replies
  • 0 helpfuls

Resolved! Variables not populating on task using UI Policy

I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...

llbcdl by Giga Contributor
  • 2268 Views
  • 5 replies
  • 2 helpfuls

sys_id of the catalog variable to be used in reference qualifier.

Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...

Arnab2 by Kilo Contributor
  • 4422 Views
  • 9 replies
  • 0 helpfuls

Major Incident plugin

I am very impressed with the new Major Incident plugin with Kingston. Does anyone know if there is an additional cost associated with using it?  

grahamyoungs by Tera Contributor
  • 1039 Views
  • 2 replies
  • 0 helpfuls