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How to Count Number of times the Template is used ?

Hi All,  We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...

Resolved! Dashboard missing in prod

Hoping someone can help?   I created a new dashboard and after migrating the updateset from Dev to Prod it has become aparent that my new dashboard was not included. I have created a new update set and made edits to the dashboard but it still isnt in...

jonnycross by Kilo Contributor
  • 1916 Views
  • 3 replies
  • 1 helpfuls

Blank users and groups in group member table

Hi All,   I am trying to update group membership using run script in workflow. Script is working fine and able to add and remove users from group membership. I have one issue, while adding record is creating with blank values and same way while remov...

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Resolved! Import Hardware asset from excel

Hi Friends, Good Morning ! I want to import Hardware asset from an excel. I have customized hardware asset form as per my need. However I am not sure, where I can enter data for Model category and model as both the mantatory fields. Please consider b...

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Pragati4 by Tera Contributor
  • 3273 Views
  • 5 replies
  • 1 helpfuls

Use Powershell to update a Ticket

Hi, I am working on a PowerShell based script to update a ticket in ServiceNow. The process I would be following is: -  Retrieve a Service Now Incident Download it in XML/JSON format Update the fields such as Work Log/Close or Reopen a Ticket and the...

Arvind17 by Kilo Contributor
  • 3133 Views
  • 3 replies
  • 1 helpfuls

How to query/report on incidents for knowing the age of ticket?

Hi,  i would like to report/ query incidents of all active incidents so that it should give me the incidents based on age. like incidents count and age.  For example like below   Incident Count                 Age               25                    ...

pavankum by Kilo Expert
  • 25904 Views
  • 11 replies
  • 1 helpfuls

How to link closed incident to problem record

Hello, When looking at the Incidents (All) table I want to be able to write to the "Problem" field - in order to link Incidents to Problem records. This process works when writing to incident records that are active, when writing to an Incident recor...

jon_beckett by Kilo Contributor
  • 5713 Views
  • 2 replies
  • 1 helpfuls

show/hide filter icon is missing on the incident page

Hello All,   The show/hide filter icon is missing from my incident page. The top left funnel-like icon is there on all other (Changes/releases) pages but missing from the incident page. you can see  it belowPlease advice.Chabi Anand

Chabi by Kilo Explorer
  • 3271 Views
  • 8 replies
  • 0 helpfuls

how to display URL link from message

Hi, i have used below script , it is not displaying URL link in messge g_form.showFieldMsg("testing" + "<a href='" + 'https://www.doc.servicenow.com '+ "'>" + "</a>" + " has been created");

chanikya by Tera Guru
  • 4492 Views
  • 22 replies
  • 0 helpfuls

How to update quantity in consumables

Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...

samadam by Kilo Sage
  • 3153 Views
  • 1 replies
  • 3 helpfuls

One user to approve from Group

What we are trying to do is have an approval from one user with the approval role be able to approve.  The challenge is that we have a group of say 25 people, but only 1(or certain ones) of them has the approver role in that group.  This person could...

booher04 by Tera Guru
  • 1194 Views
  • 1 replies
  • 1 helpfuls

Glidedate time giving wrong output

I am checking in background script value output of glidedatetime. var myDate= new GlideDateTime('12/04/2018 13:34:23');gs.print(myDate.getValue());gs.print(myDate.getDisplayValue()); Output : 2018-12-04 yy-dd-mm              04/12/2018  var myDate= n...

avanis by Kilo Contributor
  • 3055 Views
  • 4 replies
  • 0 helpfuls

Resolved! To limit Short description length to 80 characters

Hi,  I have got a requirement wherein the short description field in Incident form should be limited to 80 characters.  User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...

Gopi22 by Giga Guru
  • 4384 Views
  • 8 replies
  • 3 helpfuls