Email Access Restriction for specific users

User313702
Kilo Contributor

‎02-17-2020 08:35 PM

Hi All,

We have implemented AD account password reset and once password reset is successful we are sending new Temporary password to user. As we are emailing the password, it's available in activity of requested item.

We have tried to apply Email Access restriction for field Requested for, but still other users are able to see the email.

find_real_file.png

Has anyone encountered this issue? Any pointers for fixing this?

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-17-2020 09:49 PM

Hi Prasad,

if it is not working as expected and you have configured it as per the docs then possibly raise a hi ticket after thorough investigation/testing

Regards

Ankur 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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toddkellar
Kilo Contributor

‎04-09-2020 01:48 PM

Did you ever find a resolution for this?  I am having a similar issue.

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Taklikar Ambada
Kilo Contributor

‎10-05-2020 06:03 AM

We had similar issue. There is a problem with EmailDisplay processor as it doesn't evaluate restrictions. The issue is fixed in Paris. However, there is a workaround:

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0860854

Nasir Sayed
Kilo Contributor

‎10-05-2020 06:51 AM

As a matter of principle.. never log passwords or reset urls. To document that an email with new password was sent,  log that email, as its critical for traceability but without the password or password as "*******". 

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