I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records.

[rajasekahr]

Hi Team,

I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records.

These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it will effect other places also)

inc.setWorkflow(false);//to prevent any workflow triggers including notifications

 Please suggest better solution.

[johnfeist]

Hi Rajasekahr,

If this is a one time fix, consider running the fix during off hours and simply setting the notification's active flag to false.  Once you've run your fix script, simply turn the message back on.

Hope that helps.

:{)

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[rajasekahr]

Hi Johnfeist,

After running the background scripts ,Again after enabling the notifications ,again there is no chance right to send emails? please confirm

I think this i need to do in off business hours only or weekend only

[johnfeist]

Hi Rajasekahr,

That is correct.  When an update is recognized, or an event triggered any associated actions e taken.  There is no "catch up" built into the system OOTB.

I agree, you should run this when system usage will be very low so that you don't run into an issue of a current request being closed and the notification not getting sent.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[SunilKumar_P]

Hi,

can you try exporting the records to xml and open the xml and update the state value (backend value of closed choice) and import it back? as I believe this doesn't triggers the BR's.

Please try this in an lower instance.

Thanks,

Sunil