email.addAddress() is not working for scoped application

[jayachandra1]

We are trying to use email.addAddress() method for adding "Receive a Copy" field in CC of email notification.

When i use static value in cc like below format, emails are sending to CC:

email.addAddress("CC", 'test@gmail.com");

Whereas if i use dynamic values like below, emails are not triggering to CC, instead i am getting warning:

Warning:

java.lang.RuntimeException: failed to coerce com.glide.script.fencing.ScopedGlideElement to desired type java.lang.String
Caused by error in Email Script: 'AddReceiveaCopy' at line 17

14:
15: while(user.next()){
16: gs.info(user.email+'display value');
==> 17: email.addAddress("cc", user.email);
18: //, user.getDisplayValue()
19: }
20: }

Email Script:

var watcherIds = current.receives_a_copy.split(",");
//var email = new GlideEmailOutbound();
//get user records
var user =new GlideRecord("sys_user");
user.addQuery("sys_id", watcherIds);
user.addQuery("notification",2);
//email
user.addQuery("email","!=","");
user.query();

while(user.next()){
var emailaddress = user.email;
email.addAddress("cc", user.email, user.getDisplayValue());
//, user.getDisplayValue()
}
}

can anyone help me on this issue.

[Omkar Mone]

Hi 

You can check this once :-

https://docs.servicenow.com/bundle/kingston-application-development/page/app-store/dev_portal/API_re...

[dvp]

Can you uncomment //var email = new GlideEmailOutbound(); line and try again

[jayachandra1]

Hi,

I have tried below 2 ways, but still not working:

Method 1:

var watcherIds = current.receives_a_copy.split(",");
var email = new GlideEmailOutbound();
//get user records
var user =new GlideRecord("sys_user");
user.addQuery("sys_id", watcherIds);
user.addQuery("notification",2); 
//email
user.addQuery("email","!=","");
user.query();

while(user.next()){
var emailaddress = user.email;
email.addAddress("cc", user.email, user.getDisplayValue());
//, user.getDisplayValue()
}
}

Method 2:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var e = new GlideEmailOutbound();
if(!current.receives_a_copy.nil()){
var watcherIds = current.receives_a_copy.split(",");

//get user records
var user =new GlideRecord("sys_user");
user.addQuery("sys_id", watcherIds);
user.addQuery("notification",2);
//email
user.addQuery("email","!=","");
user.query();

while(user.next()){

e.addAddress("cc", user.email, user.getDisplayValue());
//, user.getDisplayValue()
}
}

})(current, template, email, email_action, event);

[dvp · Accepted solution]

Can you replace addAddress line with

 email.addAddress("cc", user.email.toString(), user.getDisplayValue());