Email Client Font Style change by default

[Saurabh Singh3]

Hi,

I have looked into quite a lot of community question for this but couldn't get an answer to this.
Can we, Can we default the email client to a specific font style or size or both if possible.

Cause as of now OOB i can see that it is coming up as verdana 8pt when ever i click on the 3dots -> email from any incident record/ HR Case Record.

Quick help would be much appreciated thank you in advance.

Saurabh Singh

[Community Alums]

Hi @Saurabh Singh ,

Create a client template for the table (and set additional conditions if needed).
In th client template, open the script part and add:

<style type="text/css"><!--
p {
 font-size: 24px;
 }
--></style>
<p></p>

Of course adjust to what you need. As ServiceNow always adds <p> around all text, this will set standard type for that text unless told otherwise.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Saurabh Singh3]

Hi Sandeep,

i have already Tried this but this doesn't help or i am doing some thing wrong?

Regards,

Saurabh Singh

[Community Alums]

Its Wrong !! you need to complete the script and provide the style details , something like this , just ignore "Body Text" it should be "Body HTml", which is correct in your case:

[Saurabh Singh3]

Hi @Sandeep Dutta,

I have tried this also but the question is when a user type on the email_client it should default it to a specific style.

The content provided above seems to be sending an email in a specific format we want, but our requirement is like we want anything which was typed in the email to be changed.

For example: When i open a Record click on the three dots -> open email as per the screenshot above.

the default font style is set to Verdana 8pt that i want to change default it to Tahoma or some other style and size.

I hope you are understanding this.

Regards,

Saurabh Singh