Hi,
I have looked into quite a lot of community question for this but couldn't get an answer to this.
Can we, Can we default the email client to a specific font style or size or both if possible.
Cause as of now OOB i can see that it is coming up as verdana 8pt when ever i click on the 3dots -> email from any incident record/ HR Case Record.
Quick help would be much appreciated thank you in advance.
Saurabh Singh
Hello,
I believe this is the same issue I was running into for awhile. I finally found an answer and example that helped me to understand what to do. Posting here as this post continually came up whenever I did research to figure out a solution for our request to set different default texts for email client templates. Hope this will help others to a quicker answer.
This is the post I referenced: Email notification CSS styling
So I selected Source Code, "</>", from the HTML toolbar
and added this:
Source Code:
<p> </p>
<style>
p {font-family: Calibri; font-size: 12pt;}
</style>
I did this to each of our active Email Client Templates and now email clients open with the preferred default font and size set:
Great answer Aadi! You could even add your code to the default value of the "Body HTML" dictionary configuration record, that way you don't have to set it every time you create a new email client template. Wonderful find 😀
