Email icon can be seen by Admins but not by other ITIL users.

[Sonal10]

I am trying to use the email functionality within Service Now.
I never had admin access before but got that just yesteday, and have no clue how to use that.

So basically to make the email icon visible in the blue header.. i right clicked on a change record -> Personalize -> Dictionary
on the very first record, I entered "email_client=true" and saved it.

Now i can see the email icvon when logged in as Admin.
But this should be made available to everyone.

I am missing something here, please can someone help?

Any advice will be much appreciated.
thanks.

[Sonal10]

Sonal

Someone hi-jacked my post.. 😞

[Jim Coyne]

What roles does your Change manager account have? When you look at an open Change Request, are any of the fields editable by you with that account?

[Sonal10]

Hi Jim,

Thanks for getting back to me.

With the Change Manager account -
All the fields are editable to me, I can override approvals / approve on behalf of other approvers,
I have access to the Schedulling and the Administration under change module.

However, I can not create any requests under Service Catalog (which we are using to provide templates for pre-approved Routine changes)
Therefore somehow I was given the admin access to be able to create the routine changes and for this I use the Admin account.

Cheers..

[lakshmir]

can anybody provide me the tips to prepare for sys admin certification

[lakshmir]

can anybody provide me the tips to prepare for sys admin certification