Email ignored by 'Ignore header' filter

[redth]

Hi,

Been getting this error for incoming emails to SN- 'Email ignored by 'Ignore header' filter'.

Checked the OOB filter 'Ignore header' and noticed that it will ignore the emails that contains the following headers:

Auto-Submitted:auto-replied

X-ServiceNow-Generated:true

X-FC-MachineGenerated:true

Content-Type:multipart/report; report-type=delivery-status;

Our incoming emails has 2 of the above headers. Can you let me know if I can remove those headers from the OOB filter?

[Prateek kumar · Accepted solution]

Take a look at this.

https://community.servicenow.com/community?id=community_question&sys_id=8b0595c8db0b9f0454250b55ca96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0521782

https://hi.service-now.com/kb_view.do?sysparm_article=KB0551482