email notification when LDAP connection is broken
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‎07-09-2013 09:35 AM
Is there a way to generate an email notification when the connection between ServiceNow and the LDAP server breaks? We recently had this issue and I saw entries in the LDAP logs when the scheduled group and user imports tried to run:
2013-07-08 00:00:13InformationLDAP Processing RDN and rangeLDAP
2013-07-08 00:00:23InformationCommunication error: [server URL]LDAP
2013-07-08 00:00:23InformationLDAP Processing RDN and rangeLDAP
2013-07-08 00:00:23Information[server URL]LDAP
2013-07-08 00:00:23Informationjava.net.SocketTimeoutException: connect timed outLDAP
2013-07-08 00:00:33Information[server URL]LDAP
2013-07-08 00:00:33Informationjava.net.SocketTimeoutException: connect timed outLDAP
2013-07-08 00:00:33InformationCommunication error: [server URL]
Is there a way I can use this information to generate an email notification or create an event when this information is generated? Or is there a better way to detect a broken connection?
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‎07-16-2013 09:36 AM
Thank you, this is exactly what we need!