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Coaching Assessment

Hi everyone,  We are testing the Coaching portion of ServiceNow Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout.  We've ad...

cmaleblanc by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls

Workflow stuck at Update Record "Requested item" action

Hi Community,The user has raised the following concern:I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this iss...

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SrinivasuSa by Tera Contributor
  • 201 Views
  • 1 replies
  • 0 helpfuls

Unable to get sys_created_on date from UI Policy Script

We have a record producer that contains a variable "year_end" which has a UI Policy on Target Records only that controls the visibility based on if the request was created in Q4. The purpose of the field is for our users to access historical requests...

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neil_b by Tera Guru
  • 668 Views
  • 8 replies
  • 0 helpfuls

Is there an available out of the box user acceptance test plan template for testing the workflows within incident management module? or A sample

i'M LOOKING FOR A TEMPLATE  TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING  THAT MAY NOT FULF...

Glide User in Client Side Scripting

GlideUser is a ServiceNow server-side API used to get information about the currently logged-in user. It helps you check user details like name, roles, email, language, location, etc., without querying the sys_user table manually. Why is Glide User u...