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how to hide a module from navigation panel

Hi All,We  have a module called create vendor profile  ,we have to make it visible  for users who have access to abc domain only they should able to search and see in the navigation panel, how we can achieve it

jobin1 by Tera Expert
  • 905 Views
  • 8 replies
  • 1 helpfuls

Triggering RITM approval from flow desginer

In servicenow i need to create a ui action "Request approve" for "abc" company and once user clicked on ui action it should set RITM OOB field "approval" to Requested then trigger a flow designer flow THEN It should initate a group approval if anyone...

jobin1 by Tera Expert
  • 1036 Views
  • 5 replies
  • 0 helpfuls

Prevent RITM Survey being sent to Agents

We’ve set up a survey that triggers upon the completion of an RITM. However, we don’t want the survey to be sent to agents within the department. We’re currently using the query below, but the survey is still being sent to users with the itil role. W...

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Resolved! Displaying multi row variable set on sc_task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

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tanvipalkar by Tera Contributor
  • 1878 Views
  • 9 replies
  • 1 helpfuls

Resolved! Email account configuration

Hi Community, I am trying to connect to a mailbox from ServiceNow. I have the oAuth configured. But I am not how to authorize the access? I do not have the mailbox password as it is a Shared Mailbox.

GargiF by Tera Contributor
  • 712 Views
  • 1 replies
  • 0 helpfuls

New Field Content to be visible in Activity Stream frontend

Hello Everyone! I have created a string field called Cancel Reason. Anything that is entered in this field should appear in the ticket frontend, which is typically how our comments and close notes function in the Activity Stream of the front-end tick...

Community Alums by Community Alums  
  • 269 Views
  • 1 replies
  • 0 helpfuls

Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

tanvipalkar_0-1758912928353.png
tanvipalkar by Tera Contributor
  • 952 Views
  • 4 replies
  • 1 helpfuls

What does RITM stand for?

Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave

Decision Table – Select More Than One Branch

  Hi folks, I'm trying to access more than one branch after a decision table choice. I have one case in the decision table that should trigger 3 different results and access 3 different branches, not just one. I set Execution to "Run All Decisions th...

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PauloMF by Kilo Contributor
  • 452 Views
  • 1 replies
  • 0 helpfuls

Report on completion of playbook tasks

Hi Team,  I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...

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Deepthi13 by Tera Expert
  • 722 Views
  • 7 replies
  • 2 helpfuls

Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

nandini29 by Tera Contributor
  • 514 Views
  • 3 replies
  • 0 helpfuls