Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...
Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...
Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...
Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...
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how to create a report of percentage of a knowledge article viewed vs used in snow
Hi Community,I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: labe...
Hi All, There is one table fx_rate in service now which stores currency rates. As per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...
Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...
I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...
I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes ...
Sub cause Code values are displaying the exact values , not the label values - After submit the problem task, sub cause code display as the value instead of Display value.Note: but this one show display value before submit the problem task and when t...
Hi Community,I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:Created a UI Policy to hide all project fields when no country is selected.Added conditi...
Hello Everyone ! I want to configure the List sort for only specific group. Update (column in List) - z to aIt should automatically sort when user opens List. Your Answer is Highly Appreciated. Thank you in Advance. Regards,Swapna
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