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Resolved! Behavior of CMDB-based alert grouping

I'd like to know more about Event Management.I'm creating CI relationships, generating alerts, and grouping alerts based on the CMDB,but it appears that a primary alert is being created automatically.I'm hoping that the alert status will recover and ...

Server side script

Which one of the following is NOT a method used for logging messages in a server-side script for a privately-scoped application? A. gs.log()B. gs.error()C. gs.warn()D. gs.debug()

snawaza243 by Tera Contributor
  • 2016 Views
  • 6 replies
  • 2 helpfuls

Resolved! Platform Analytics

Hello we are currently on the Yokohama release.  Is the platform analytics version of the CIO dashboard available for Yokohama?  I was told to get it from the store, however, I only see the Zurich as the available version in the store.

Karen47 by Tera Contributor
  • 594 Views
  • 3 replies
  • 0 helpfuls

Standard change

Hi,Is there any role for approving the standard change templates?

akhilaanil by Tera Contributor
  • 627 Views
  • 11 replies
  • 0 helpfuls

Change Request is getting in inactive (active = false)

Hi Community Members, I am facing issue on change form, Right now we are using custom form fields and custom workflow on change form.we are using custom state field, but now we have a requirement to change custom field  to  OOB state field(which is o...

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sravani50 by Tera Contributor
  • 299 Views
  • 2 replies
  • 0 helpfuls

How the email thread should happen to the customer and agent

Hi, I am facing some issue here.I have a scenario here, when someone replies by email, the reply text + inline images + attachments are added to the correct case automatically. But here the issue is when i reply from the email the body is mapping to ...

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mania by Tera Contributor
  • 469 Views
  • 5 replies
  • 0 helpfuls

Password Reset Module with Active Directory - Invalid User Name

Hello, we are in the process of setting up the Password Reset module to allow the Service Desk to reset users' Active Directory passwords. When running the Service Desk password reset process that has been set up, it returns a general error message. ...

DylanB by Tera Guru
  • 1071 Views
  • 7 replies
  • 3 helpfuls

Resolved! Platform Analytics Dashboard becomes White

Hello Team,Is there any issue ongoing in the Platform Analytics Dashboard?Whenever I click on the Dashboard The dashboard becomes white. Please find the screenshot 

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sayan-ghosh by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

SLA fields

Hi all,  I have created an sla attached below -one for resolution here in the first picture, I have added the duration for 3 days but in the original breach time it is showing me 9 days from now as seen.and in the 2nd picture as well it showing me th...

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