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Concurrent Import sets

hello all,How do we use concurrent import set with the existing Inbound webservice table, we have configured import set api using inbound webservice. While third party is sending data into ServiceNow data is not coming and it’s throwing timeout error...

pdurgapavan by Tera Contributor
  • 674 Views
  • 5 replies
  • 2 helpfuls

ATF Test Generator and Cloud Runner

Hi everyone, does anybody knows why im not able to use ATF Test Generator and Cloud Runner. We have yokohama on our instance. We installed necessary plugins but still not able to run ATFs in cloud or to auto-generate them (screenshot with the plugins...

OMT by Tera Expert
  • 622 Views
  • 11 replies
  • 0 helpfuls

Mutliple filters on interactive filter

Can somebody please help me, Can we have multiple filters in an interactive filter (ex: Filters for department, location, or user group.) for the Dashboard. I know on how to implement for single filter but I do not know for multiple. Can somebody ple...

RAYAPPA Y by Tera Contributor
  • 272 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to hide options of category field on Incident form for a view

Hi all, We have created a view (XYZ) and want to hide OOTB options of category field on Incident form. Basically, we have created a view for the set of people who should use thier own incident form and shouldn't have access to  OOTB process. I have h...

Su Tyagi by Tera Contributor
  • 547 Views
  • 4 replies
  • 3 helpfuls

Resolved! Export KB Article as PDF

Hi, @AnirudhKumar  Kindly help me  to export KB article as PDF.  I need a button called Export as PDF in kb_article page which will export the repective KB article as PDF.

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ESC Portal

Hi,ESC Portal - My Tasks Page In the ESC Portal, when the Reject button is clicked, the input field appears as a single-line text box. I want it to be a multi-line textarea. I tried using DOM manipulation in the sn_ex_sp_action_type client script, bu...

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pooja_09 by Tera Contributor
  • 500 Views
  • 7 replies
  • 1 helpfuls

Solution for Group approval in Change management

Hi Need a sollution for Change approval in Servicenow  Currently in our system, when a change is raised, the affected CI list of the change will be added with the respective environment (EV) related to the application impacted in the change along wit...

Hari PN by Tera Contributor
  • 235 Views
  • 2 replies
  • 1 helpfuls

Resolved! Second Parameter of getMessage() on Client Side

I was recently inspired by Chuck Tomasi's post on gs.getMessage() - The Second Parameter, but when I tried to add a second parameter to the client-side getMessage() function, it didn't seem to work.Does anyone know if the client-side getMessage() fun...

Mike McCall by Giga Guru
  • 26268 Views
  • 15 replies
  • 25 helpfuls