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Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

nandini29 by Tera Contributor
  • 514 Views
  • 3 replies
  • 0 helpfuls

Resolved! Highlighted values

Why do the highlighted values show on native UI but not on workspace.  

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joshmorris by Tera Guru
  • 1559 Views
  • 22 replies
  • 0 helpfuls

Restrict IT Users to a Specific Custom View on User Form

 I want IT users to create and manage users with limited fields on the sys_user form.Setup so far:Custom form view: user_view_for_itRole: limited_user_creatorAssigned role to IT usersView Rule to force this view for users with the role:  (function() ...

Trying to send Email after completion import set in Transform Map

I am trying to send email after importing the data into the servicenow and here I am using Transform Map Script Event : OnCompletion but not gettting the result.For that I had registered an Event also called it in notification and in notification als...

yashkamde by Tera Contributor
  • 420 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide catalog variable if logged in user has “Is Manager” as true

Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...

Dee123 by Tera Contributor
  • 560 Views
  • 9 replies
  • 3 helpfuls

From which Record the UI Action is Triggered

In user Table we have field as department which is reference of cmn_department table. I have created one UI action along with UI page for in Department table to create new Department. I want to fetch record of the user from where we have open the sea...

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Resolved! data send to rest post method message using flow designer

Hi all ,  I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...

chandan2212 by Tera Contributor
  • 709 Views
  • 5 replies
  • 3 helpfuls

BMC Helix to ServiceNow Integration

We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...

Nisha B by Tera Expert
  • 2002 Views
  • 2 replies
  • 0 helpfuls

How to get previous value on email script

Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...

mania by Tera Contributor
  • 464 Views
  • 4 replies
  • 0 helpfuls