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ā04-01-2025 05:08 AM
when the user is submitting the ritm from employee center portal an email notification is send to the approver but in that email under additional details no matter is showing can anyone guide me how to get that additional details in the notification
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ā04-01-2025 05:10 AM
Hi @VenkataSreC
Please check which email notification is triggered, then open that notification. Go to "What to Send" and see if any content is added there.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā04-01-2025 06:06 AM
Hello @VenkataSreC
Share your catalog item screenshot and also notification screenshot.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY