IT Service Management (ITSM) Implementation Simulator Task 25. let me know how to complete this task

PK42
Tera Contributor

We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.

1. Create a new service catalog named Consulting Practice.

2. Add three categories:

   - Marketing

   - Sales

   - Workshops

 

PK42_0-1743500695517.png

 

 

PK42_1-1743500739287.png

this is how I created A service catalog with the three given categories

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @PK42 

 

To map an item to three categories, click on the Catalog Builder UI action, and then you can add the categories.

AGLearnNGrow_1-1743507808044.png

 

 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @PK42 

 

To map an item to three categories, click on the Catalog Builder UI action, and then you can add the categories.

AGLearnNGrow_1-1743507808044.png

 

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

Hi @PK42 ,

You have created the Categories under a catalog item!! the task wants you to create the categories under a Catalog.

Please follow what @Dr Atul G- LNG  shared.