Email reply from end users should get captured in Change Task's work notes

Vaibhav39
Tera Expert

‎02-29-2024 04:37 AM

Hello,

We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.

Is it possible?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-29-2024 04:40 AM

Yes @Vaibhav39 

 

Via Inbound Action. 

 

Type = Reply. But make sure user reply same email which was sent from Change task table.

 

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Vaibhav39
Tera Expert
In response to Dr Atul G- LNG

‎02-29-2024 04:46 AM

Hello,

 

There is OOB inbound action - Update Change task.
This is not working for End Users.
Any idea?

 

Thanks.

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