Email reply from end users should get captured in Change Task's work notes

Vaibhav39 · ‎02-29-2024

Hello,

We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.

Is it possible?

Dr Atul G- LNG · ‎02-29-2024

Via Inbound Action.

Type = Reply. But make sure user reply same email which was sent from Change task table.

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Vaibhav39 · ‎02-29-2024

Hello,

There is OOB inbound action - Update Change task.
This is not working for End Users.
Any idea?

Thanks.