Email script

Sironi · ‎07-19-2020

Hi,

someone help on incident script,

send incident details list to assigned to if incident state is OnHold on single notification .

ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo should receive 7-incident details (number, shortdescription, caller , priority) in a single email.

i tried with below script, it is getting single incident details, how to get all in single email.

template.print("number :"+"${number}\n");

template.print("number :"+"${priority}\n");

template.print("number :"+"${caler_id}\n");

template.print("number :"+"${short_description}\n");

Ankur Bawiskar · ‎07-28-2020

Hi,

I just updated the job code

It triggered 3 emails to 3 different users

Email triggered to David Loo has incident info Assigned to David Loo

Email triggered to Rosie Mathews has incident info Assigned to Rosie Mathews

Email triggered to Fred Luddy has incident info Assigned to Fred Luddy

Now the only thing you need to check is why it didn't send email to other 6 users

Updated Job Code:

sendEmail();

function sendEmail() {

	var gr = new GlideAggregate("incident");
	gr.addAggregate("COUNT");
	gr.addEncodedQuery('active=true^assigned_toISNOTEMPTY');
	gr.groupBy("assigned_to");
	gr.query();
	while(gr.next()) {
		var user = gr.assigned_to;
		var incRec = new GlideRecord('incident');
		incRec.get('assigned_to', user);
		gs.eventQueue('test_list', incRec, incRec.assigned_to, incRec.assigned_to);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Arif Mansuri · ‎03-23-2021

Hi Ankur,

I used the same code but it is still sending multiple emails. Can you let me know where is the issue

Ankur Bawiskar · ‎03-23-2021

Hi,

the script worked fine earlier.

please debug the scheduled job script by adding log statements

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader