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Resolved! CSA exam 2022

greetings, I'm going to write CSA exam coming Wednesday. as the CSA exam will be on SAN-DIEGO version, can anyone tell me the pattern or list of topics for the exam. also can you let me know the pass percentage and is there a possibility to know wher...

NewBiee by Tera Contributor
  • 5182 Views
  • 3 replies
  • 4 helpfuls

Resolved! Attachment mandatory in change request

Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance

svizcaino by Kilo Contributor
  • 3688 Views
  • 7 replies
  • 2 helpfuls

Resolved! Preformatted callout boxes in KB articles

It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One  university using a different platform has a style guide that shows four pre-built alert boxes you can ins...

Anonymous user

Hello,  It is possible to open reports of information security violations anonymously? 

Tasks not generating for certain users

Hi all, I have a catalog item to activate access for users once they have completed their training. However, the task is being generated only to a few users and for a few users, the task is missing. What could be the reason for this? Thanks,Mallika

Resolved! CMDB: Data centers, racks and rack units

Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...

Grey out Next Button in Order Guide

Hi All, I have a requirement that Next Button should be greyed out in Order Guide (Describe Needs) if all fields were selected as No. Attaching screenshot below:How to achieve this?  Thanks in Advance!! 

sindhu43_0-1666359694762.png
sindhu43 by Tera Contributor
  • 513 Views
  • 1 replies
  • 0 helpfuls

Adding Indent/left space for the variables

How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...

PD6 by Tera Contributor
  • 1742 Views
  • 5 replies
  • 1 helpfuls

how to create approval link on the Notification in servicenow ?

Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)]  Body of Email Notification: after rev...

User315140 by Tera Contributor
  • 1713 Views
  • 2 replies
  • 0 helpfuls