How to hide Remove button from the Attachment on Incident form
when the incident has been created caller should not be able to delete attachments on the incident form. How to hide Remove button on the Attachment?
Forum Posts
Resolved! How to enable feature 'who else is viewing the ticket'.
How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance. Thanks Ravi
Resolved! Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Allow requestor to edit and re-submit the request via portal
How to Allow requestor to edit and re-submit the request via portal even if they have no roles assigned to them.
Resolved! Issue with scripted rest api code (base64 decoding)
I have used following code for inbound scripted rest api create incident (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { gs.log("SOC REST API request body: " + request.body); // implement resource here var inco...
Removal of change task
I have been tasked to remove change task and I marked the task I want to remove but The delete option under "Actions on Selected rows" has been deactivated. Is there any other way of deleting the task? The task is currently assigned to another user w...
How to map Request_for variables with Ritm Request_for variables
Like the below screenshot ..i want the exact value for request_for which is mentioned in the variables section.Can anyone provide me BR code...because I have to write only BR.Thanks in advance.
Resolved! Show attributes in a reference variable
Hi There, I hope everyone is ok these days. I have a catalogue item with a variable which is a reference field to "cost centre" table. When filling out the form i start typing in the cost centre field and displays the "name" and the "code" fields. I ...
Set notification recipients dynamically
I Created an email script to add the caller of the incident to the notification recipients but when I call it in the body of the notification nothing happens. Here is the script (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter *...
Resolved! Can you change the display name from "Work notes (private)" to "Work notes (internal")?
Hello, is there a possibility to adjust the field? It is confusing to some employees, who think work notes is only meant for themselves rather their whole team. Cheers, Simon
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not ....
Resolved! BR - Error Message based on fields
Hi I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...
Resolved! Actual process steps ServiceNow does when applying monthly patches
Ok, let me start by saying I know about these items. Available patches and hotfixes (servicenow.com)Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)Rome Patch 9 - Security Fixes - Release Notes (servicenow....
Resolved! Macro: Can I create a macro for Additional comments, Work notes fields?
Just found out about Code tags, Render journal field entries as HTML and was wondering if I could setup macros, like I have on the scripting fields, to write the code tags to the fields when I type code. i.e. I type "code", then press TAB and get: [...
What is the significance of 'ACTIVE' field on User role table?
What is the significance of 'ACTIVE' field on User role table <sys_user_has_role>? Even if the user on user table is active/locked out/inactive, the STATE field on sys_user_has_role is always showing TRUE
| User | Count |
|---|---|
| 31 | |
| 16 | |
| 12 | |
| 9 | |
| 8 |
