Forum Posts
Resolved! Report on Incident state changed from New to Resolved
Hello there, I have a need to build a report that can flag incidents that changes status From: New To: Resolved Basically I wanted to check if "New" incidents are being set to "Resolved" state directly. Could anyone help me in this. Thank you, Ujjwa...
Email notification is not being sent, even though conditions are met
Hello, I'm facing an issue where the email notification is not sent even though all conditions are met. Maybe you will be able to see the mistake in case I missed anything. These are the conditions for the notification: In my test case: Case Type ...
A UI Action named 'Create Knowledge' is not displaying on incident. It is however displaying on Workspace but it doesn't work.
I have checked that there is not an action name similar to this one and this exists in the sys_ux_form_action table.
Resolved! Set Field depending on dates
Hello All, I'm looking to set a field (True/False) based on if the current date/time is between two date/time fields. I believe the best way would be using a client script but would also like to have the condition checked every hour. Can someone sugg...
Closed Change Tickets are still showing as active.
We have 54 Change tickets that are in a Closed State but are still Active. How can we get this corrected ?
Help with Surveys
I'm currently working in the Rome release on a survey. I copied a previous survey that contained a Likert template question. However, the choices do not stay in the order in which they were input. I even started a new survey from scratch and I get th...
Why does business duration for an incident shows 0 seconds for some incidents?
Hi All There is an requirement to know why the business duration for some incidents show 0 seconds even if the actual resolution time is around 30 mins. could anyone please provide me with the cause of this issue as it as an important issue that has ...
state change from awaiting info to inprogress
Hi, When state is in-progress i changed to awaiting info,the hr task state also waiting info.I did this and written below code. after that when ever i click on move in progress button, task state need to change - open but it is still in awaiting in...
Resolved! I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check?
Hi Experts, I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check? I am not sure where do those list occurs. Do we need to check any SLA configurations. Ca...
Resolved! How to set other approver state to 'No longer required' if one Approver approved the request
Can anyone please help in how to write the code in the below BR for the below scenario? var grAppr = new GlideRecord('sysapproval_approver'); grAppr.addQuery('sysapproval', current.sysapproval); grAppr.addQuery('u_injectorss',false); grAppr.query();...
How to replace special character (/) with a space in Business rules
Hi All, Having some issue with getting an error message on a REST web service. Over the BR, I have kept as below to replace special characters in short description. r.setStringParameterNoEscape('short_description', current.short_description.replace(...
Business rule not triggered on table cmdb_rel_ci
Hi all, We have a requirement to update an attribute in Server table when server has a domain controller. We have created a 'After Insert' Business rule on table cmdb_rel_ci and updating the Server attribute in advanced script. When a relationship fo...
Resolved! Unable to call Ajax Script Include
Hello. I get an error with "Glide Ajax" in a scoped application. It was output as follows in the system log. (I got this error in the service portal, but not in UI16.) ”Script: AjaxTest not found in scope: global, and HTTP Processor class not found: ...
Mobile App timeout
We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...