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Has anyone successfully integrated with Ariba?

Has anyone been able (or even attempted) to integrate with Ariba? We use this as our procurement system/software, and I was wondering if there was any way to send a Service-Now generated message to Ariba to kick off an order. This may be a long shot ...

Resolved! Refresh the form in server side

Hi, I want to refresh my REQ form automatically once the request is created as the approvers in the approval tab appears only after I refresh it manually .

Hemachithra by Tera Contributor
  • 2514 Views
  • 4 replies
  • 2 helpfuls

gs.getMessage() not working in email script

Hello all, We have a service catalog with a variable that has, say, 2 options. An email script is created to get the translated versions of the drop down options in the email using gs.getMessage(). But even if I change the system language to French a...

Unable to add an attachment using background script

Hi service now proffessionals,                          Iam trying to add an attachment to an closed incident via background scripts but iam unable to add , below is the script im using to add . can you please suggest if this script is right or any m...

ghouse by Tera Contributor
  • 1572 Views
  • 2 replies
  • 0 helpfuls

Resolved! Retroactive SLA doesn't run unless using "Repair SLA"

Hi, I have defined an SLA that's not starting as expected. Is this possibly because I'm using dot-walked fields? Or because it has retroactive start? If I use the "Repair SLAs" functionality by Related Links, the SLA starts as expected. And, if this...

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Bastian_E by Tera Expert
  • 1623 Views
  • 2 replies
  • 2 helpfuls

Resolved! Review button visibility on Change request

Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this?   Regards, Pa...

Pallavi65 by Tera Contributor
  • 2834 Views
  • 8 replies
  • 1 helpfuls