email.subject.indexOf not populating Assignment group through inbound actions

[Suman Chatterje]

Hi All,

I am working on Inbound actions script and as per the test when I am getting the subject carried to the script the subject is getting replicated to the incident but the assignment group is left empty.

function updateINC(inc){
var NC = new GlideRecord('incident_task'); //incident_task
NC.addQuery('incident', inc); 
NC.query(); 
while (NC.next()){ 
NC.short_description = email.subject; 

if (email.subject.indexOf("Closed Complete") >= 0)
{
current.assignment_group = '8a5055c9c61122780043563ef53438e3'; //Hardware 
}
else 
{
current.assignment_group= 'd625dccec0a8016700a222a0f7900d06'; //ServiceDesk
}
current.insert(); 
} 
}

Any suggestions please

[Allen Andreas]

Hello,

Please use appropriate logging to see what is going on. If no assignment group is getting set, even with an if/else statement, it may be because it never entered your while loop...which could mean the "inc" parameter you passed in to the function is not correct or not a sys_id or something. 

You'd need to review your script and logging for more information.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Wayne Richmond]

Why have you switched to current.assignment_group rather than NC.assignment_group? You also shouldn't need current.insert() if this is new email (rather and reply or forward).

[Suman Chatterje]

function updateINC(inc){
var NC = new GlideRecord('incident'); //incident_task
NC.addQuery('incident', inc); 
NC.query(); 
while (NC.next()){ 
NC.short_description = email.subject; 

if (email.subject.indexOf("Closed Complete") >= 0)
{
NC.assignment_group = '8a5055c9c61122780043563ef53438e3'; //Hardware 
}
else 
{
NC.assignment_group= 'd625dccec0a8016700a222a0f7900d06'; //ServiceDesk
}
} 
}

not working as well

[Suman Chatterje]

function updateINC(inc){
var NC = new GlideRecord('incident'); //incident_task
NC.addQuery('incident', inc); 
NC.query(); 
while (NC.next()){ 
NC.short_description = email.subject; 

if (email.subject.indexOf("Closed Complete") >= 0)
{
NC.assignment_group = '8a5055c9c61122780043563ef53438e3'; //Hardware 
}
else 
{
NC.assignment_group= 'd625dccec0a8016700a222a0f7900d06'; //ServiceDesk
}
} 
}

not working. Any suggestion please