Embedded video will not play

[SpencerB]

Greetings everyone,

I am having issues with playback of multiple embedded videos from a Microsoft article in our internal knowledge base. It tries to load the video and ends up showing a black box. Below you will find the Microsoft article I am trying to embed the videos from. Any assistance with this would be greatly appreciated.

https://docs.microsoft.com/en-us/surface-hub/surface-hub-2s-adoption-videos#chapter-10---basic-troub...

[Ashley Snyder1]

Have you successfully embedded any other videos, or is this the first set you're trying to embed? If this is the first set of videos you may need to prevent the video from being removed via the HTML Sanitizer:

Check out the HTML Sanitizer section in the article below:

https://docs.servicenow.com/bundle/newyork-platform-administration/page/use/using-forms/task/t_Embed...

If my response was helpful, please mark as Helpful and consider setting the reply as the Correct Answer if it best answered your question, thank you!

[SpencerB]

This is the first one that I myself am doing however we have several other videos already in our system that do not have this issue.

[Harsh Vardhan]

can you confirm those other video has been added as exactly same way, like adding url ? 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0564742

[Ashley Snyder1 · Accepted solution]

I was able to reproduce the issue with that video when using my PDI and the URL option, it does work if I use source code in the Article body (HTML) field rather than trying to link directly from URL:

<p><iframe src="https://www.microsoft.com/videoplayer/embed/RE46z65" width="560" height="315" frameborder="0" allowfullscreen=""></iframe></p>