Hi, I'm looking for report that can capture the CMDB CI attributes updates/changes E.g. cmdb_ci_computer, a CI 'Owned by' name field is updated from staff A to staff B, any way can show that CI changes with both staff A & B value in a report?
Hi all,I need some help auto populating fields from parent incident to child incident whenever there is an update on parent incident. some of the fields needed to copy are: assignment group, assigned to, state, notes. please advice. Thank you!
There is one field in change form which is created on task table. Requirement is that set that field default value as current logged in user. Looking for help to add default values in dictionary override. Thanks in advance.
What are the best practices to define Non-Standard Service Requests in ServiceNow. in our scneario, Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is to be or...
Hello, How to make field editable in servicenow?
I want to create a flow for my catalog item.. it has no approvals No catalog tasks just RITM getting created, going through all states and closes. please share what steps should be there in flow designer.
Hi, I have requirement to create the report to generate the incidents records which are about to breach in next 5 days.With the following fields assignment group assigned to, number, business time left, pause time in report. Please help me with it
Hi Team,I have a requirement where I have to copy values from list collector of one MRVS to Reference variable of another MRVS on submitting the form, both list collector and reference field refer to the same table, any help on this is greatly apprec...
Hi, i have created a rest post method and invoking it through business rule . I need to encrypt the payload.. how to do it? Is it done in rest message or in business rule or somewhere else?Please help.
Hi All, I have created new workspace for a scoped application. When a record is opened in workspace, so much space is occupied (vertical line in the below image). Also, can we control what can be populated in the place of Request state, Price and Due...
Hello,I'm using the following mail script in an email notification but when the link is clicked, it shows "Record Not found" What change can I make to the script so it fetched the right sys approval record? TIA (function runMailScript(/* GlideReco...
Hello,I wish in one click, to move an entire catalog item (form, variables , categories , policies , script ...) to another instance.I know I can record in an update set, but that means I have to modify all items in the catalog to record them in the ...
Hello everyone,on a customer instance, in the Management Overview subscription I notice that Fullfiller User v2 licenses appear to be allocated while there are also Fullfiller User v3 licenses but they are not allocated.Would anyone be able to explai...
Hello team. For the incident table, I have defined a P1 and a P4 Resolution SLAs (for a L2 support group) with a Reset condition so that, if an INC is assigned from that L2 to another group that is NOT the L1 support (Smart Desk), the SLA has to be c...
Hi experts,Kindly help me solve the below stuffI have a email notification, its getting triggered but no emails sent When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' tableVerified that th...
