Employee onboarding and offboarding without using HRSD module

[Poorva Bhawsar]

Hi Community,

I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case.

But employee onboarding and offboarding is happening in successfactors so how we can sync it with order guide and whats the best approach to do so?

Thanks

[Dr Atul G- LNG]

Hi @Poorva Bhawsar 

If you want to fully utilize onboarding and offboarding, HRSD is the best option. However, as you mentioned, HRSD is not used by the client. Order guides are just an alternative but may not be very helpful here, as the order guide process is different. You would need to create many items and then sync with SuccessFactors, which is another challenge, as you’d have to write APIs and map each and every step with the order guide. Practically, this isn’t a good approach.

[Poorva Bhawsar]

I understand your point but they don’t want to use HRSD. So, I don’t have any other solution.

can you plz guide me how exactly i need to sync it with successfactors? How to write APIs for each and every step.

can you plz help me with the implementation steps for this once?

Thanks

[Dr Atul G- LNG]

Hi @Poorva Bhawsar 

There are a few important considerations:

1. It could lead to significant technical debt.

2. It will require full customization, meaning if there is no out-of-the-box (OOTB) API or integration with order guides and SuccessFactors, you will need to build it yourself.

3. If it doesn't work, ServiceNow support may not be available, as it's a custom solution.

High-level steps to consider:

1. First, obtain the endpoint URL and endpoints.

2. Understand how SuccessFactors works and what processes it involves.

3. Build a flowchart to map the order guide to SuccessFactors.

4. Then, create APIs for each step, like for REQ, RITM, and SCTASK.

5. Map the ServiceNow states with SuccessFactors states.

6. Finally, perform data and value-level mapping.

In short, it’s not an easy task. You’ll need to involve your technical architect and the SuccessFactors team to work on this.