Empty group approval in sysapproval table

[DhushanthG]

Hello,

There are around 400 empty "approval for" and "approving" group records in Approval table. Can someone help me to identify how these records are created.

Thanks

[Tony Chatfield1]

Hi, if you check the record xml and there is a sys_id populated against the field, it will probably mean the reference record has been deleted, or it exists but has no display value.
If there is no sys_id in the reference field, then I would suggest investigating how these approvals are being created in case the script or flow\workflow involved is incorrectly configured.

[DhushanthG]

Hi Tony,

Thanks for your response. I couldn't see any sys_id for those fields in record xml. We have many workflows and scripts.

And its not happening frequently. Is there any other way to troubleshoot this.

Thanks