Report -not updated for last 3 business days

Elizabath1
Tera Contributor

I need to create a report which extracts incidents which were not updated for last 3 business days. is it possible to include a choice as Last 3 business days in the filter itself?

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Elizabath1 

 

No, practically it is not a good option to add in list also to make change need to do core code changes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Rajesh Chopade1
Mega Sage

Hi @Elizabath1 

 

you can utilize the filter condition 'UPDATED TREND ON "Week day" ' in filter condition, check following image for reference.

fil.jpeg

 

I hope this helps you to resolve your issue

Thank you

Rajesh Chopade

Hi @Rajesh Chopade1  , with the above filter it wont show the requests which got updated on any weekends right. If any request is updated on weekends and after 3 business days that request should fall in my report

hi @Elizabath1 

Yes, you are right. 

you can try bellow filter once:

You can do by using three condition in filter

 

1) Updated is less than 3 days before

2) Updated trend after Sunday

3) Updated trend before Saturday

 

i hope this helps you to resolve your issue.