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05-12-2025 05:22 AM
Hi ! I added the send email functionality in the RITM form on workspace via dictionary entry (Send email functionaly was present by default on incident form).
Now in the post type i dont see Email autogenerated and email correspondence as it shows in incident
Incident
Requested Item
Can anyone guide or have any idea about this
Solved! Go to Solution.
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05-12-2025 05:50 AM
Earlier:
I updated the Activity filter as per link I shared
After:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 05:46 AM
check this link and add the Emails in activity filter
How to configure and display 'Sent/Received Email' in the activity stream/log
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 05:50 AM
Earlier:
I updated the Activity filter as per link I shared
After:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader