Enable choices on post type in activity formatter workspace

VisheshK
Tera Expert

Hi ! I added the send email functionality in the RITM form on workspace via dictionary entry (Send email functionaly was present by default on incident form). 
Now in the post type i dont see Email autogenerated and email correspondence as it shows in incident

Incident
Screenshot 2025-05-12 171243.png

Requested Item
Screenshot 2025-05-12 171201.png

Can anyone guide or have any idea about this

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@VisheshK 

Earlier:

AnkurBawiskar_0-1747054043890.png

 

I updated the Activity filter as per link I shared

AnkurBawiskar_1-1747054063962.png

 

After:

AnkurBawiskar_2-1747054110808.png

AnkurBawiskar_3-1747054216812.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@VisheshK 

check this link and add the Emails in activity filter

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@VisheshK 

Earlier:

AnkurBawiskar_0-1747054043890.png

 

I updated the Activity filter as per link I shared

AnkurBawiskar_1-1747054063962.png

 

After:

AnkurBawiskar_2-1747054110808.png

AnkurBawiskar_3-1747054216812.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader