We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Enable choices on post type in activity formatter workspace

VisheshK
Tera Expert

Hi ! I added the send email functionality in the RITM form on workspace via dictionary entry (Send email functionaly was present by default on incident form). 
Now in the post type i dont see Email autogenerated and email correspondence as it shows in incident

Incident
Screenshot 2025-05-12 171243.png

Requested Item
Screenshot 2025-05-12 171201.png

Can anyone guide or have any idea about this

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@VisheshK 

Earlier:

AnkurBawiskar_0-1747054043890.png

 

I updated the Activity filter as per link I shared

AnkurBawiskar_1-1747054063962.png

 

After:

AnkurBawiskar_2-1747054110808.png

AnkurBawiskar_3-1747054216812.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@VisheshK 

check this link and add the Emails in activity filter

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@VisheshK 

Earlier:

AnkurBawiskar_0-1747054043890.png

 

I updated the Activity filter as per link I shared

AnkurBawiskar_1-1747054063962.png

 

After:

AnkurBawiskar_2-1747054110808.png

AnkurBawiskar_3-1747054216812.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader