Enchancement Requests Process

[Akshata3]

Hi,

When a user submits a catalog form called Enhancement Request, first I(ServiceNow Developer) create it in development instance it should get approval from the client, then after approval, it should directly move to QA instance then again approval is required, after approval, it should automatically move to prod.

Is there any process in ServiceNow so that I can implement it?

Regards,

Akshata 

[Raj_Esh]

Hi Akshata,

It completely depends on what is the enhancement request is for. Catalog item or assignment lookup rules. Form customization. 

Also, when you say it should directly move to QA after approval. Here the control of moving the enhancements is missing from the developer. Whenever you're moving any changes from Lower instance to Production, always best practice going with update sets. Here you may use the remove update set which helps in retrieving the update sets from lower instance to Production.

Hope it helps.

Thanks,

Raj