End users are unable to view one catalog item in servicenow

[Rafiuddin1]

Hi All,

There is one catalog item which is not available to any users expect admin, where as other items are available as configured, No user criteria or restrictions kept for item still it is not visible,Please help.

[DirkRedeker]

Hi

Have you checked the "Roles" field of the Catalog Item?

Is there some roles captured for this specific Catalog Item?

Is the Item set to "Active" = "true"?

Let me know if that answers your question and mark my answer as correct and helpful, please.

BR

Dirk

[Rafiuddin1]

Hi Dirk,

It is already true and no roles for item.

[Ankur Bawiskar]

Hi,

Are you saying users are not able to search for that catalog item in portal?

please check below link it may help

https://hi.service-now.com/kb_view.do?sysparm_article=KB0745338

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Rafiuddin1]

Hi,

I have already verified field Visible else and it is true only. Yes Iam unable to find that catalog item in portal.