stop processing checkbox in inbound email actions?

[lakng]

since am new to inbound email actions , i just want to know that , what is the use of checking and unchecking the stop processing box ?

[Pradeep Sharma]

All Inbound actions process according to the order value defined. When "Stop Processing" checkbox is set to true it will stop processing further inbound email actions.

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_CreatingAnInboundEmailAction.html

-Pradeep Sharma

[manjusha]

Hi,

  1.Stop processing not checked: 

Whenever a new email or reply comes , servicenow checks  inbound action check the conditions in inbound action and email and if that inbound email action does not matches the condition in  email then other inbound action is checked .

In this state 'processed' not assigned to email  until it matches with the inbound action.

2.Stop processing checked:

If stop processing chek box is checked and if conditions in the inbound action does not match with email then the servicenow  does not find  other inbound action to match with the incoming email.

 'processed' state is assigned  to the incoming email so this email is not further checked with other inbound email action .

If you have still doubt then please let me know , i will share some screenshots.

If this answer helped you  then please mark it as Correct/Helpful.

Regards,

Manjusha Bangale

[SSA1]

can u please explain it more !