Error 1 - Unable to parse body to JSON

[Vamshi_ch123]

Hi All,

getting an error message while updating the ticket "Unable to parse body to JSON". I have created a custom action to update the ticket in client application whenever short description , description and state is changed using flow designer

script : 

var jsonPayload = {
"type":"UPDATE",
"data": JSON.parse(inputs['payload'])
}
outputs['request_body'] = JSON.stringify(jsonPayload);
gs.info("The output is:"+outputs['request_body']);

})(inputs, outputs);

I was getting the below error message while updating the ticket

Method failed: (/XXXXXXXXXXX/dev/tickets/CS00) with code: 400

{"Response":"Unable to parse body to JSON","ReceivedBody":"{\"type\":\"UPDATE\",\"data\":{\"clientTicketNumber\":\"CS0000198\",\"description\\n\":\"Testing for Changed fields updation\",\"status\\n\":\"Assess\",\"clientName\":\"srn\",\"short_description\\n\":\"Changed fields updation\",\"ticketType\":\"Change\"}}"}

[Anil Lande · Accepted solution]

Hi,

Try below script:

var jsonPayload = {
"type":"UPDATE",
"data": JSON.parse(inputs['payload'])
}
outputs['request_body'] = jsonPayload;  // no need to stringify it
gs.info("The output is:"+outputs['request_body']);

})(inputs, outputs);

[Vamshi_ch123]

Hi @Anil Lande  Thank you this was working but now the below error is getting when we try testing this.

 "Response": "APIKey not authorized for ticket company"

[Anil Lande]

Hi,

Check with third part team for the same. Looks like you have some API key that should match with another system.

It has nothing to do with your JSON Payload.