error: amb.ServerConnection [ERROR] Connection broken

[Anshula Awasthi]

Hi,

How to resolve this error?

amb.ServerConnection [ERROR] Connection broken

[DirkRedeker · Accepted solution]

Hi

I also read your other thread about this question and I found this link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954495

Maybe you need to upgrade your instance to the latest patch!

Let me know if that answers your question and mark my answer as correct and helpful.

BR
Dirk

[Anshula Awasthi]

oh okay so how can I upgrade it or check my current patch?

[DirkRedeker]

Hi

Just type "stats.do" in the navigator and hit ENTER to see current version

Here, you can find the current version.

Let me know if that answers your question and mark my answer as correct and helpful.

BR
Dirk

[DirkRedeker]

Hi

Upgrading depends on what instance you refer to.

If you have a "PDI" (Personal Developer Instance), you can do that via the Developer Portal with "Manage Instance"

If you are talking about your companies Instance, you need to do that via the HI Portal.

Please check steps mandatory BEFORE upgrade any PRODUCTION instance.

Let me know if that answers your question and mark my answer as correct and helpful.

BR
Dirk