Hi, I'd like to map service offerings to catalog items. According to the docs, this is possible by using the "Create Catalog Item" button on the service offering form, or via the "Catalog Item" related list. Neither the button, nor the related list i...
Hi everyone hope you doing well, I have a requirement - send a notification to assigned_to(user select in assigned to), Email(notification) should include all incident (with same assigned_to & state= in progress), & these incident should be in an exc...
Hello, A customer would like to use the subscription management report to allocate cost based on the licenses used. If we can validate what exactly is being used in the Subscription Overview. The customer doesn't believe that the subscription overvie...
Hello Expert !! I want a glideAjax Script to display the number of availability in stock ( like this exemple i have 2 Mask operationel ) ?
Hello, I have a variable which will process date/time/am (or) pm in a seperate logic and push the calculated time into a var. e.g., gs.log(patchStart) >> 03-08-2022 6:00 PM Now i want to set this to a catalog item variable which is in RITM form. When...
Is it possible to predict assignment group when the short description changes (before the record is inserted) through Predictive Intelligence?
Hello, I need Playbook Card button function to link to URL when user presses it in Process Automation Designer. Can someone give me the correct guidance? Here are pictures
Hello - is there a mechanism to use a Before Business rule query against the sys_user table to keep specific Active accounts from being picked by non-admins? The existing OOB business rule that filters out active=false for non-admins is on and worki...
Hi, I need help in inherited roles.How to remove inherited roles for 50 users. Thanks, Pihu
Hi All, I need to open a specific published knowledge article by clicking the i button placed next to a field ,the article needs to open it, like how we have a preview record for reference field but the field I'm using is a not a reference field. I h...
Hi, For a task extended custom table, if we use the parent field to mark any other task as parent does it inherit any functionality as part of this field? We are planning to create a new field specific to it as our task table also is custom one. But...
In review of our tasks per Assignment Group (working to establish requestor/fulfiller usage trends to make a variety of recommendations) we see a decent number of routine tasks being completed by fulfillers. Things that wouldn't make sense as an inci...
Good morning, I would like to know how, through a page ui with an HTML button, how can I attach a file and then nest it or link it to a RITM that I am creating? I am creating a Request for the item catalog, and I am using a ui page for its visualiz...
Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...
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