Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer: "I would like to upload articles to...
Hi Team, We are implementing Major Incident Workbench functionality. Now the challenge is when the Incident Manager promoting the proposed incident then the incident should be automatically moved either P1 / P2 respectively. Or while prompting the in...
Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please. Our scenario: We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company. We have both...
hi all, for our tickets e.g incidents or change we want to be able to register what customers are impacted with the incident or change. I see some standard related lists for affected locations, affected groups. but non for companiesAny one facing the...
The objective is to create multiple requests from closed requests via schedule job/business rule. Here is the scenario. We have requests created manually for certificates to renew as they come up for expiration. Tasks are created, completed and the...
As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...
Hi all, After a catalogue request is made for a specific item of hardware, how do we determine whether it is in stock? The task should be generated appropriately: if there is no stock, a procurement task should be generated; if there is stock, a fulf...
Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...
In the group many of them are inactive, so two things to be done:1. Remove the inactive members by running a fix script to fix the existing data2. Fix the code which removes the inactive members from the group.How to write fix script to remove the in...
Morning Team , Is there a way can we align the label of the checkbox to the right of the checkbox?currently we have and we want like below Thanks for your feedback and guidance !
I have some users in sys_user who are managers as well as they are under some manager. I need to create a function which given a user's sys_id, it should return a json object with all it's reportees under him/her (direct and indirect). Using recursi...
I've got a question regarding cascading variables from the order guide (REQ) to the children (RITMs) that are created. this is for a new hire process where the RITM's need to show the variable and detail from the order guide, so that the RITM's and c...
Hello, maybe some of you have experienced this issue before and will have any tips. Our stakeholders export data from CRM and then import it to ServiceNow through existing transform map. In some cases they get an error in the title and the upload fai...
Hi, The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.First screenshot shows the possibility via the Try It option on the record produ...
how to create database view?and what are the beast practices to use database view
