ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Approval approved/Rejected notifications not working

We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected  These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...

GB14_0-1671125305630.png
GB14 by Kilo Patron
  • 1096 Views
  • 9 replies
  • 2 helpfuls

How to Create Catalog task using Subflow

Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...

sRavani42_0-1667207527256.png
Vamshi_ch123 by Tera Contributor
  • 1488 Views
  • 7 replies
  • 1 helpfuls

Sort order on variables and variables sets

Hi,Let's say that I have a Catalog Item containing two Variable Sets. Each set contains lots and lots of variables. For simplicity's sake let's just say that I have 'Variable Set 1' and 'Variable Set 2'. I need those variables separated in two Variab...

Thomas G by Tera Guru
  • 1250 Views
  • 1 replies
  • 1 helpfuls

Widget on task

Can we display widget like variables on a particular catalog task?If yes, what is the way to achieve it? Thanks,Vaishali

I want to pass sys_id through the property ?

In the below script , instead of passing the sys_id of the ITIL role directly I want to pass it through property . How can I implement this functionality? Script :  var userRole = new GlideRecord('sys_user_has_role');userRole.addQuery('user', current...

ServiceNow Testing Guidlines

Hi Team,  We have no ATF testing process in my org. For every time after security patch installation and after upgrade I'm unable to do each and every testing.  As a best practice, what I need to do ? what are the ServiceNow Testing guidelines. andas...

B Ashok by Tera Guru
  • 562 Views
  • 1 replies
  • 0 helpfuls

Call Notification in Flow Designer

Hi , For learning purpose:How to call Notification in flow designer? Actual Requirement: Just created the Notification  Need to trigger the notification in flow designer?

Saib1 by Tera Guru
  • 509 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change task is not getting created in standard change workflow

Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...

AnkitaGupte_0-1671106287275.png AnkitaGupte_1-1671106336997.png