Hi, My doubt is that once we receive a flood(>100) of incidents in 5 min time then from those incidents can we separate or group incidents based on CI ? and once we sort or group them by CI if there are more than 10 incidents in any groups then for t...
Hi, My use case is that when there are 200 tickets with the same Location I need to create one Major Incident and attach all these 200 tickets as Child Incidents to this newly created Major Incident. I have tried the below code but the problem I am f...
We have a requirement to allow certain users to configure a choice list on the incident form BUT we do not want to allow those users to create new choices. Basically we just want them to be able to right click on the field and activate/deactivate the...
Hello, I have an issue with a few variables on a record producer that I'm currently working on. Both variables are reference type fields pointing to question_choice table. The issue is, that I can see all the options in the service portal, but when t...
New to ACL. We would like to restrict few columns/fields in a table to allow write permission to only specific group, how do I do that?
Hello, We would like agents to be able to utilize the Agent Workspace from their mobile device. Are the following actions possible from mobile? Change presence stateReceive dispatched work itemsAccept dispatched work items Thanks, Kenny
Hi All, I have a requirement when RITM is escalated I need to send the notifications for 1st escalation and 2nd escalation for 5 business days and 3rd escalation for 8 business days. I'm not able to select the Requested item table in flow designer. I...
Hello All, I am looking to search knowledge articles that are going to expire before 14/7/3/1 days from the current valid to date. I have written my code in Workflow if activity; answer = ifScript();function ifScript() { var a = "valid_toRELATIVEEE@d...
Hy Guys, I am having a bit of trouble to figure how to clear the value of a field 'requested for' type in the form. The problem is that this Item is under the Technical catalog and does not appears in ServicePortal, so an UI policy have not helped me...
Hi Team, Multiple users having admin access on my production just want to know how i can track who done the changes on scheduled job.
I have created one record producer call Create Case and I want to add that in widget in service portal. How can I achieve that?
Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...
Hi I have to validate MAC Address in CMDB using Client script and Business rule and format should be like this 00:0c:29:61:6d:37 how can I validate it by using RegEx. Thanks, Selvam Balakrishnan
I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted. I have applied some Business Rule but it is deleting the other a...
incident management