Event Parm 1 and Event Parm 2 in Email Notification

[B Ashok]

Hi Team, 

We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list.

Please help. 

Thanks

Ashok

[AnirudhKumar]

Both these parameters are passed to the eventQueue function from any server side component(BR, workflow, script include, etc).

For example, in your BR, you could add a line of code like below:

gs.eventQueue('incident.reassigned', current, current.assigned_to, current.caller_id)

Here,

current.assigned_to is the value stored in event parameter 1

current.caller_id is the value stored in event parameter 2.

To make these values available in your notification record, you will need to set the Triggered By as event and select the event name which is incident.reassigned in the above example.

To make all this work, you will have to create an event registry record (check that in docs).

[B Ashok]

We are trying to send email notification to KB Author, but there is no author available to add in users/groups list. As we have Parm 1 checked, it's automatically sending notications to some 5 users, We don't wanted to send these notifications to all those 5 user's, that should be received by only author, How can I achieve this, please help. 

[AnirudhKumar]

Which table is the the notification written on?

If it is written on KB article table, Author should come up in User/Groups field.

If not, you will have to trace out what is triggering this notification using its event name.

There must be some BR(i suspect) that calls the event, just send your KB Author as parameter 2 in the eventQueue function.

Then uncheck the Event Parm 1 contains recipient field