Exclude specific person from a group approval

[t_a_rogers]

Hi All,

In our Change Management process we have 3 linear approvals:

1) Peer approval (Should be a team member double checking the work in the change request)

2) Manager approval (a team manager validating this should take place) - Sends to Assignment Group "Manager"

3) CAB approval

Right now step 1 sends a group approval request to all members of the Assignment Group. The issue with this is some groups have the Manager also as a team member, so the manager sees the peer approval request and tries to approve that. We tell them   "Don't approve the peer approval if you're a manager" but they are confused.

SO: Is there a way to exclude a person from a group approval? Say, ServiceNow checks and sees you are a group manager and it skips sending you the approval request on the peer approval step?

I have no idea how to write this type of script, so your input would be helpful

Thanks,
Travis

[carlosromero]

could you give me a hand please workflow level approvals

[santoshkomerave]

I Have tried this, but it did not worked for me.

Here is my script:

var answer = [];
var req_for = current.request.opened_by; // Requested For value
workflow.info("Requested For:"+req_for); //Getting correct sys_id value for santosh 89d2cbd1db5813402bdc5068dc961933 with toString()

var gr= new GlideRecord('sys_user_grmember');

gr.addQuery('group',current.variables.u_assignment_group.sys_id);
workflow.info("Checking Assignment group Value"+current.variables.u_assignment_group); //Getting the correct group value from Variable - Eg. Allenton 95adf2dddb515b84f235591e5e961951

gr.query();
workflow.info(gr.getRowCount() + ' records retrieved'); // Getting no. of row count from the specifed group

while(gr.next()){
if((gr.getValue('user')) != (req_for)) // Restricting notification to Requested for, if user is already in the group
{
answer.push(gr.getValue('user').toString());
workflow.info("User value in While loop:"+gr.getValue('user').toString());
}
}

Any suggestions? 

Thanks in advance.

[santoshkomerave]

It worked, when i have changed the activity from Group to User.

Thanks.