Resolved! Can't create report on sys_email table
Why I cant create a report on the table sys_email? When I tried to create a new report, this table is not available. I am and admin user.
Forum Posts
Showing this error Message "The following mandatory fields are not filled in: Assigned to"
Hi,I am using client script to make Assigned to non mandatory when assignment group changes, but showing error as Error "The following mandatory fields are not filled in: Assigned to". when i write client script on task then this error is not coming....
Not able to add members in a Group
Hi, I created a group where I added a Manager and Secondary Group Managers and given both of them to itil role also.and when I impersonates with the Secondary Group Managers then I am not able add member to the Group. Please suggest.Thanks & Regards...
Notifications: Email Template Question (Outlook adding white space)
Hi, does anyone know why email notifications sent from ServiceNow render with a double-spaced look between each printed line in Outlook, but when previewing the emails in ServiceNow there is not a space between each printed line? Our email templates ...
Resolved! Cannot configure Related List Control
Hello all, I am not able to Edit default filter on a related list. I am trying to perform this action right clicking on one of the column headers / field names in the related list > Configure > List Control. Once I have performed that action, on th...
How to get comments from an approved approval record to a field on an RITM ticket
on an RITM ticket, I have two approval stops, one is the manager of the requestor and one is for our security team. The mgr approval is a one approver and the security team has 3 approvers of which only 1 needs to approve. the objective is to show t...
where can i found users that exist in watch list and work notes list to add a user to watch list
Hi , i have a notification in the change table and in the part who will recieve i found in the column users and group watch_list and work_note_list i want to know wich users are in watch list and work notes list how can i check please. Thanks.
Resolved! How can I get external number value to the incident field (REST)
Hi, I'm working on REST API integration and I've created form and also Business rule for "Create Incident" process,but now I have to create also "update incident" process and here I have a problem. Cause I have a script and definitely something is no...
Auto Closure the RITM -In case of no approval
Hi Experts,I have a requirement that is for Auto Closure the request -In case of no approval from Manager, send 1st reminder 5th day and 2nd reminder on 8th day - ticket auto close/cancel on 11th dayIn Flow designer there are 2 approval stages , 1st ...
Resolved! Need ''Incident Task'' on the incident form's Related list tab.
Can someone help me with this? I want to add "Incident Task" to the Related list on the incident form, but when I tried to add it, I couldn't. It is configured in a slush bucket, but it isn't showing up on the incident form's Related List tab.
Resolved! Filters and Empty field
With an API we had some tickets created with a blank short description. We have a filter been using for a dashboard has a parameter "Short description...does not contain...XXXXX". These tickets with a blank short description were being excluded by th...
Can a Non-admin push the update sets to Production instances ?
Here is some more clear explanation:We have a team A(non-admins) dedicated for Service Request Development, Once they completed their development work and closed their update sets, we (admin team) move the changes to Test and Prod.Is there a way team...
Request on behalf of user should see requested items in portal
Hello, I have a requirement that request on behalf of user and opened by user should be able to view the requested items in portal. For now, only requested for person is able to see requests.Can anyone help me with this?
How to configure ACL for Time Worked related list to display "New" button to add time for user with ITIL role?
i have recently deployed Time Worked related list on PROD, but the issue is it is only visible for Admin and not for non-admin users. Initially i thought it was ACL rule, but i created ACL rule for non-admin users as well (See below rules). Still i c...
Real Time use for Turnstile activity in workflow
Hi, Can any one give me real time use case for the Turnstile activity in workflow Thanks in advance.