As an admin, I'm unable to perform AQI and answer the AQI question in Agent Workspace. the Answer field is not editable but the same can be done in Native UI. Can anyone help in resolving the issue.
Hello Experts, I have a custom table A where we create records to allocate multiple assets to different locations. On the Hardware table we have a reference field to table A record. I need to create a UI action on table A which on click should update...
Asset and CI field mapping doc So in the limited testing of this functionality it appears to work as expected when you are updating a CI or Asset directly through the UI. However, i'm observing it not performing the sync defined in the mapping, when...
Hello All I want to customise homepage image of my ServiceNow Now Mobile App. Is it configurable or not? If yes, how should i do it? and i also want to change this description of tickets while opening 'My Request'. It is currently showing short des...
Catalog form is loading very slow when using select look up box, Please explain Why?
Hi All, I am trying to perform bi-directional integration of ServiceNow and Jira. Using Jira spoke I am able to create issue and update Incident (short description). I am also trying to updates comments from Jira to ServiceNow and viceversa and updat...
Hi All,I have a requirement to create a link in ritm form to download a file. When the user clicks on the link, it should download a file, and the form should stay on the same page.For this, I created a UI action for the ritm table with the below cod...
Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator" text message in place of forgot password. please help. Thanks.
I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...
I am attempting to create my first Flow Designer flow related to Service Catalog. I have a reference variable on the RITM that has a qualifier to show only users who are members of a particular group: The customer selects a user from this field on...
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
We are using scoped application, in scoped application we have custom tables.We have implemented two transform map scripts. When we are doing the data load on target table, the data was loading very slowly. Can anyone please help me to run this trans...
Hi experts!What is the table name that would store the recommendation rules of an incident record?I've read the SN documentation <link> but it only mentions that I should install the related plugins.And even when I've installed the plugins, the recom...
Hello everyone!I have a question regarding the Experts on-call feature of SOW.Is the feature somewhat connected to Collaboration Services plugin? What I mean is, when installing the related SN store applications (MS Teams, Zoom, Slack), does it all a...
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
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