I'd like to see if there is a way to introduce Expedited Changes without resorting to a customization that would end up breaking when we upgrade our ServiceNow instances to the latest version. As we are starting to onboard into this platform, I need to ensure we are able to set Expedited Changes as a configuration we can easily carry with us as we upgrade in the future. My question pertains to the documentation link below - would this be considered a customization or a configuration of the Change Management module? Add a new change request type (servicenow.com)
