Explain the workflow on how Service catalog works?

[sreenivassinsta]

Explain the workflow on how Service catalog works in understandable way?

[Saikiran Gudur1 · Accepted solution]

Hi Sreenivas,

Assume that in your company each IT user can request for a softphone service. But the flow is like this:-

"User creates a request"->"there should be a check whether the user is IT employee" -> "If yes create a approval request to his manager" - > "If approved send a mail to user" -> "order for a softphone license from network team" ->"send a mail to user with softphone details" -> close the request.

This is a biiig flow correct. Workflows will help to achieve/control sequencing in the activities which will get performed for a purpose.

For this what all a developer need to do is this:-

Create a catalog item.

Create a workflow.

In workflow mention the trigger conditions so that the workflow will get attached to the request when the conditions are met.

Add activities in the workflow and customize the activities usage as per your requirements.

connect the workflow activities logically based on the activity transition requirements following your theory.

Once done, validate the workflow and publish it.

After that, when ever any user orders your catalog item after the triggering conditions met, the workflow defined for it will get attached and processes the request till the completion.

Thanks,
Saikiran Guduri (NOW)
Associate Certificate Engineer | ServiceNow Store Apps
(Please mark the answer as correct answer/helpful/accept the solution if it helps)