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‎08-01-2017 10:33 AM
What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.
Solved! Go to Solution.
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‎08-01-2017 10:38 AM
Hi William,
Resolved- In this state ticket can be re-opened if the solution provided by the team is not up to the mark or sufficient enough for the issue.
Closed- Soltuion provided is fine & hence can be closed. OOB functionlity closes ticket after 7 days from Resovled state
Pending- Action is pending to be taken this can be when there is a dependancy from other team or requires additional information from user.
In Progess- Have understood the issue & it is being worked accordingly.
For more information refer below links:

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‎08-01-2017 11:57 AM
You can refer https://community.servicenow.com/docs
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‎08-01-2017 10:56 AM
Thank you for that link, that has much useful info i didn't know where to find before. I bookmarked it for future use.
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‎01-25-2024 04:00 PM
So what's the difference between pending and on hold state?
if pending is used for additional info from user?
what is the OOTB definition for 'pending' state?
Thanks,
Priya
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‎01-26-2024 05:10 AM
Which table your referring here?
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Dr. Atul G. - Learn N Grow Together
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