Feedback Survey
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07-03-2025 12:25 PM
We have a requirement for feedback survey,
We have normal question as - 'How satisfied are you with the service' of Numeric scale.
*Now the requirement is to add new Comment field with below conditions:
1. "Comment" to be mandatory once lowest score is selected.
2. Add following, always expanded hint to the "Comment" field: Sharing details in the comment field is key to helping us improve when your expectations aren't met.
How can we achieve above requirement in survey?
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a week ago
I just created an idea for this as I'm looking to do something similar.
https://www.servicenow.com/community/itsm-forum/survey-question-mandatory-on-condition/m-p/3516785