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Feedback Survey

Pratiksha KC
Kilo Sage

We have a requirement for feedback survey, 

We have normal question as - 'How satisfied are you with the service' of Numeric scale. 

*Now the requirement is to add new Comment field with below conditions:
1. "Comment" to be mandatory once lowest score is selected.
2. Add following, always expanded hint to the "Comment" field: Sharing details in the comment field is key to helping us improve when your expectations aren't met.

How can we achieve above requirement in survey?

5 REPLIES 5

brianlan25
Kilo Patron

I just created an idea for this as I'm looking to do something similar.

https://www.servicenow.com/community/itsm-forum/survey-question-mandatory-on-condition/m-p/3516785