Field changes in activities section posted twice in RITM

[Divya Patel3]

On changing the SCTASK state from 'open' to 'closed complete', it shows in 'Activities' section of RITM that the field changes (automated comment) has been posted twice as shown in the attached screenshot. We have checked Business Rules & Client Scripts, but couldn't find any relevant record. 

Is there a way to stop duplication of the post?

Thanks.

[shloke04 · Accepted solution]

Hi,

There should be some BR of Update operation which should be the cause for this behavior.

Looking at your screenshot looks like there are updates happening twice from any server side script, Business Rule will be the first place I would go and check.

In your lower prod environments, can you disable all BR of Update operation on RITM or SC Task table and see if this issue is happening or not.

Disable only the ones which are created or updated by one of your members and not OOB ones.

This way you can eliminate one scenario.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

Hi,

If your query is resolved, please mark the answer as correct and close this thread for others.

Regards,

Shloke

[Divya Patel3]

It is helpful, of course we checked again for BR and change the current.update().
It is working as expected now.

Thanks for respond us.

[AJ Hajiani]

QQ: which table contains the field changes time stamps? I want to capture when a RITM is reassigned to individual or group.