Field changes in activities section posted twice in RITM

Divya Patel3 · ‎01-31-2022

On changing the SCTASK state from 'open' to 'closed complete', it shows in 'Activities' section of RITM that the field changes (automated comment) has been posted twice as shown in the attached screenshot. We have checked Business Rules & Client Scripts, but couldn't find any relevant record.

Is there a way to stop duplication of the post?

Thanks.

shloke04 · ‎01-31-2022

Hi,

There should be some BR of Update operation which should be the cause for this behavior.

Looking at your screenshot looks like there are updates happening twice from any server side script, Business Rule will be the first place I would go and check.

In your lower prod environments, can you disable all BR of Update operation on RITM or SC Task table and see if this issue is happening or not.

Disable only the ones which are created or updated by one of your members and not OOB ones.

This way you can eliminate one scenario.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Petr Pastuszek · ‎09-05-2023

Hi,I had same problem on different table.

The solution was to run one of my business rule in later order, instead of order 100 I could use 10 000, this has solved double updates and double events created.

Looks like when BR1 run, some other rule made also update at same order 100 which was the issue.

/Petr