field is available in form design but not in form layout

[Anmol Neb1]

Hello Everyone,

I am facing weird situation where in dev instance field is available in form design and form layout.

But where as in test and production it is visible in form design but not in form layout. 

What could be the reason for the same.

[Priyanka SHIND2]

Hello Anmol,

I have found some related links please check if they are useful 

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This could be due to the missing links within the form sections for the specific table where the issue is occurring.Please folow the steps as suggested in a post by pradeep sharma

1. Navigate to Forms.
2. Filter for the wanted Table and View that are showing the form sections visibility issue.
3. Click on the Table name to open the form sections definitions.
4. Click on the Position number to drill down on the individual Form Section detail.
5. Point to the reference icon on the Sys UI section field.
6. If it states None Available, delete that one or restore it to the wanted section, if known. For example, from a sibling instance. This can be done by clicking on the magnifying lens and picking the wanted form section from the related list.
   
   Right-clicking and selecting Show XML also helps determine if the referenced form section is valid, showing an existing sys_id. For example:
   
   <sys_ui_form display_value="incident">991f87290a0006414b6521d3fa9b4176</sys_ui_form><sys_ui_section display_value="Notes">991f88d20a00064127420bc37824d385</sys_ui_section>
   
   If the referenced form section sys_id is unknown or missing, find the parent form section sys_id and compare the same record within a sibling instance, when available.
   
   
7. Flush the instance cache.

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Check below knowledge Article which has details information

https://hi.service-now.com/kb_view.do?sysparm_article=KB0547219

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Mark my reply as Correct and also hit Like and Helpful if you find my response worthy.

Thanks,

Priyanka