I know Metrics exist and that they can track the time the incident spent on each of the stated but I was asked about doing this with all the tickets even the old ones and the metrics and SLAs would start working from the day they are configured.Is th...
Management is wanting a list of all members in every Roster for every Support group in On-Call.So from this list they can get a head count on all On-Call personnel that supports the company. The list should have fields: Employee ID, Name, Assignlment...
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
I've got an interesting situation where we are wanting to default the user's location into the location field on the REQ view, but i can't edit that field, and its pointing to the task table for some reason. has anyone come across this, and found a ...
Hi All!I have an issue with Inbound Action which cause that when user reply to the email notification related to resolution, then state of incident is always changed to 'In progress'I want to change this Inbound action to change the state (reopen the...
Dear all,I have a question of which i can not find the answer in this forum. Perhaps the answer is already given but I use the wrong search words?Anyhow, In the past we hardcoded group assignments to groups in flows we created in flow designer.at thi...
Hi SN Expert,Need help in generating multiple task based on the server present in the responsebody and each task should have oe the one name of server name (not all the name in one). Below is the current code. var name = current.variables.requested_...
Hi All, I want to fetch phone field(contains code eg: +91 for India, +65 for Sweden) value which will be based on country selection both fields are present on cmn_location table.I also have another field called country on catalog item which is a look...
Hello, I'm trying to set a specific DateTime field using the sys_created_on field on a form. I have tried using a business rule but I cannot seem to get it to work. How can I set a field to the sys_created_on field + 15 minutes after insert? Open t...
hi how to create requests from the excel sheet data that is attached to an inbound email with particular subject?
All, I have a requirement where I can let the user only select Workstation or Domain Managed Laptop on an Order Guide. A user should be able to choose a Wired VoIP Phone but when the user tries to select both Workstation and Domain Managed Laptop an ...
Hi All, I am new in this enviornment, My requirement is : I have one field name :IP address this can accept only this type of format XXX.XXX.XXX.XXX(12 Digit and 3 dots ). I have tried to use the pattern in client script,Unable to understand how it...
If tasks is closed then RITM should close complete using flow designer.
How to disable the submit button in the catalog form if the variable choice option is selected as Disagree
