Script
How to change the variable's functionality through background script? i.e. to replicate the background functionality of a variable to another variable.
Forum Posts
Problem FIX ui action works for admin not for problem co-ordinator
OOTB Fix UI action button working for as system admin but when I log in with problem coordinator role, it is not working for problem coordinator role. i,e when admin clicks FIX UI action, a form opens with Cause note and fix notes. These fields when ...
printing messages multiple times in worknotes
i'm getting error in servicenow,it's printing messages multiple times inworknotes,what is the cause?
Issue with styling for KB Articles
I added styling for html fields in knowledge articles by placing the style for h1,h2 etc. in <style> tag. When the html field becomes read only, the style is applied all over the page. I used client for DOM manipulation to disable that style tag. Her...
How to avoid quering table twice
Hi , As per our requirement we have an field in incident table parent incident if parent incident field is filled then we have custom filed set as true for the parent incident .whenever parent incident value changes in the child incident the custom...
Resolved! Remove User Criteria from Canread on Knowledge block
hello All,we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is I have used this logic but it is removing all crite...
worknotes not updating in agent workspace
Hi All , My requirement is in agent workspace. there is one ui action called create incident. the purpose of the ui action button is to open a new incident form window along with some data copied to the fields like. description , short description ,...
How to calculate "Duration" for task.
I want to calculate "duration" for task"For incident, we can calculate "duration", but I can't calculate it for task, like this pic. (brank)Please tell me why I can't calculate it for task and how to calculate it for task. Thanks
Import email attachment data directly from mail attachment to servicenow table
Hi Experts Good Day!When ever the user sends mail attachment(xlsx) for data load. Actual process is ( "Data Load -> staging table -->Import data --> Transfer map.") This is manual process.But as per my requirement when I got mail with attachment. Tha...
Resolved! Configure a flag on problem records to inform problem manager when all PTASKs are closed.
How to configure a flag on problem list view to inform problem manager when all PTASKs are closed.Could anyone suggest on how to proceed with this? From what I understand, it should be like how when a incident is raised against a VIP user, in the lis...
user unable access sub menu view the filter navigator
user unable access sub menu view the filter navigator Hi , user unable access sub menu view the filter navigatorcustomer service is the main menu , under that he is not able to access the cases menu
Each notification should restricted to send max 5k email per day
I have a requirement to restrict 5k emails to be send per notification per day. For this I have created one Counter field on Notification table. When email comes on sys_email table, system will increase the counter field of the related notification b...
How to insert a related record in MRVS OnChange of variable
When the variable 'Contract Number' changes, I want to populate the 'Asset' variable in MRVS.Below I have provided the client script and script included for reference. Client Script: function onChange(control, oldValue, newValue, isLoading) { if...
Knowledge search not returning results for problem word
Hi All, When I try to search knowledge article using "Problem" word I am getting "Your search did not return any results for problem" this error. But, if I search using this words "Problem status, Problem Account or Problem with", I am getting the re...
Modify OOB Script / Functionality?
Let's say, we have an requirement that can be achieved by adding a few lines of code/modifying a condition in OOB Business Rule. My question is which approach to follow and what is the difference? 1) Modify OOB business rule directly and add the requ...
