Field randomly clearing on Save

[paul_mcnamara]

Version: Dublin Patch 3

Table: u_case_task

Extends: u_case

Extends: Task

Field: u_authority_level on Table u_case and inherited on u_case_task

When I hit New Case Task and populate the u_authority_level field and hit save approximately 75% of the time the field is cleared.   The field is not cleared immediately as it is used to add a Skill to the Case and that happens successfully.   This only started happening after we upgraded to Patch 3.   Our instance that is not patched yet does not have this issue.

I have gone so far as disabling every Business Rule, Client Script, UI Policy, Script include that touches the Case Task table and the issue persists.       If anyone has some ideas of things to look at or things to do I would be interested in a different perspective!

Thanks!

[Aaron40]

Have   you tried using Field Watcher - ServiceNow Wiki ?

[paul_mcnamara]

Absolutely!   It shows the initial save value and then shows nothing else.

[Aaron40]

After the record is saved, does the value disappear instantly? Or does the record load first and then the value disappears? And if you reload the record numerous times is the field always empty or is there a period of time where the value is displayed in the field?

[paul_mcnamara]

After the record is saved the value disappears instantly.   It does not appear and disappear like a client script or ui policy.   Reloading the form numerous times the field stays empty.