Hi All,
When an incident is promoted to major incident, the major incidents should be shown in announcement widget in portal.
I have created a BR to create announcement which is perfectly working fine.
Below is the BR to create incident announcement-
Type- Async, insert, update. Condition- when major incident state is accepted.
Now I want to remove the announcement from widget and banner in portal when incident is resolved/closed.
This is possible when the announcement record is made inactive and field- 'to' (type- glide date time) has some value in it.
To remove the incident from announcement widget- Announcement should become inactive
To remove the incident from banner as well- Field- 'to' in announcement table should have a current/before date/time value in it.
I have written another BR to remove announcement as below, but it doesn't seem to work.
Async, update, condition- state changes to resolved or state changes to closed.
Could someone help me to achieve this asap?
Thanks in advance.
Actually 2nd BR works and announcement record sets to active=false. But the incident announcement is still shown in portal. When i set the state to resolved, a new record is created in announcement which is made false. This should not be the case.
The first announcement record created when incident was promoted to Major incident, that should be made inactive.
I think the issue is- whenever i update something in incident, a record is created in announcement. So due to duplicate announcement records referring to same incident is causing an issue.
Am i correct?
Check below screenshot-
I tried after, update BR. But what is happening is- when i change the state to resolved, it creates a new record in announcement table which is true, and the previous record which was created when incident was promoted to major incident, that record is made false.
As the new record is true, thats the reason incident is still shown in portal.
It should not create a new announcement record, when i change the state to resolved.
Check below ss-
