Field value getting cleared OnLoad

[Ajay37]

Hi All,

I am populating Manager of user in opened_by field using script include and Glide Ajax. The opened_by field has logged in user by default. So I want it to work on both onLoad and onChange. The thing here is, for suppose user in opened_by field has no manager, and If I enter it manually and then save the form. The Value is getting cleared once the form is loaded. How to prevent it?

Script Include:

var userDetails = Class.create();
userDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    managerandtitle: function() {
var manager = '';
var title = '';
        var user1 = this.getParameter('sysparm_user');
        var gr1 = new GlideRecord('sys_user');
        gr1.addQuery('sys_id', user1);
        gr1.query();
        if (gr1.next()) {
            manager = gr1.manager;
            title = gr1.title;
			}
        }
        return manager + ',' + title;
    },
    type: 'userDetails'
});

Client Script:

function onChange(control, oldValue, newValue, isLoading) {
if (newValue == '') {

retrun;

}

var ga1 = new GlideAjax('userDetails');
ga1.addParam('sysparm_name', 'managerandtitle');
ga1.addParam('sysparm_user', newValue);
ga1.getXML(user_info);

function user_info(response) {

var ans = response.responseXML.documentElement.getAttribute('answer');
var ans1 = ans.split(",");
g_form.setValue('u_manager', ans1[0]);
g_form.setValue('u_title', ans1[1]);
}


}

[Pranesh072]

did you try my last suggestion?

[Ajay37]

Hi @Pranesh 

Thank you. I tried that before posting the question, but the thing is how to manage when it is needs to work on not only new record. That's why exploring possibilities.

Thanks.

[Ankur Bawiskar]

Hi Ajay,

it worked well for me when new record was created as per the screenshot

Regards
Ankur

[Ajay37]

Its strange for me. And Ankur, I have also set default value of email field to get email of manager of the user, but if user has no manager the email is showing guest@example.com instead of empty.

[Ankur Bawiskar]

Hi,

you can get logged in user's manager

you can get logged in user's email

but not the email of the manager of logged in user

Regards
Ankur