Knowledge article Feedback comments notification should be triggered to the Author

[Gopi Kumar]

Hi All,

As per the OOB functionality, If the knowledge article is 'checked out' and the new version is published. If the users sends the knowledge feedback from Service portal to the knowledge article.. the notifications are getting triggered to user who checked out the knowledge article. Now we have an requirement to enhance it such as once users sends the feedback from serviceportal the notification should be triggered to the Author only. Please let us know if any one has customized the OOB script action 'Activity Fanout Manager for KM' ?

Note: Previous authors of older versions, or people checking out articles, etc. should not receive these notifications.

Thanks in Advance

[Ajaykumar1]

Hi,

Not sure about the script action you mentioned, but you can create a Notification on kb_feedback table when there is an entry in this table i.e. when someone have submitted a feedback as shown below, please add appropriate conditions (eg. Article is Published, Active, etc).

Regards,
Ajay

[Gopi Kumar]

Hi Ajay,

Yes I agree, we can deactivate the OOB notification and we create the custom notification based on the requirement.. But we are trying to check whether did any one has achieved this requirement by modifying the OOB scrip Action

Thanks

[Ajaykumar1]

May I know the script action name and if possible the code.

Thanks,
Ajay

[Gopi Kumar]

script action  - Activity Fanout Manager for KM

Thanks